Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
Interests
Timeline
Generic

Victoria Akgun

Sans Souci,NSW

Summary

I am a dynamic and result driven person currently performing as the Director for OneCare 24-7.

I have experience spanning over 25yrs in the health care sector, and over 15yrs in a managerial role.

I have a proven track record of enhancing patient care delivery, optimising operational efficiency and driving strategic initiatives in healthcare settings.

I am an expert in implementing budgeting, staff management, compliance and quality improvement strategies and collaborate with others in an uplifting and motivational manner. I utilise and leverage data and analytics to build on our business performance and objectives in a comprehensive manner.

I am adaptive to the interchanging health setting and seek to utilise my expertise in methods which foster excellence in both nursing practices and business operations.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Director

OneCare 24-7
02.2021 - Current
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Implemented innovative solutions to solve complex problems, resulting in increased service standards and efficiency of operations.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Participated in management team meetings to discuss patient status, census changes, complaints or concerns.
  • Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Worked closely administration to develop and implement best practices to improve patient outcomes.
  • Cultivated partnerships with community organizations to expand access to healthcare resources for vulnerable populations.
  • Managed budgetary constraints effectively while maintaining high standards of patient care and staff support services.
  • Championed patient-centered care philosophy within the organization, leading to increased patient satisfaction scores.
  • Achieved company goals by developing and executing strategic plans and performance metrics.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

RN ICU/Surgical Specialties/Emergency/Medical

St George Public Hospital
02.1999 - 07.2024
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
  • Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
  • Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions post hospitalization.
  • Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
  • Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.

Registered Nurse ICU

Norwest Private Hospital
06.2022 - 01.2024
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
  • Educated family members and caregivers on patient care instructions.

COVID Clinic Site Manager

Tennis Australia
12.2021 - 02.2022
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with Tennis Australia through consistent communication of project updates and prompt resolution of concerns or issues.
  • Resolved issues between employees and customers using company policies.
  • Kept sites compliant with NSW MInistry of Health Guidelines for COVID and infection control management, work health safety and company policies to prevent and contain risks.
  • Assumed responsibility for personnel deployed to work site.
  • Oversaw all daily operations and equipment maintenance and quality assurances.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Maintained records and logs of work performed and materials and equipment used.
  • Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
  • Coordinated and implemented training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.

Clinical Care Coordinator National

National Home Nurses
09.2020 - 05.2021
  • Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
  • Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across the organization.
  • Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.
  • Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
  • Participated in interdisciplinary conferences, sharing clinical insights and collaborating on strategies for complex case management.
  • Promoted patient-centered care by actively involving patients and their families in treatment decisions and goal-setting processes.
  • Assisted in developing and implementing staff training programs, promoting a culture of continuous learning and professional development among clinical team members.
  • Maintained thorough documentation of all clinical interventions, ensuring accurate records for continuity of care and regulatory compliance.
  • Collaborated with interdisciplinary teams to optimize resource utilization, reducing costs while maintaining high-quality care standards.
  • Supported organizational performance improvement initiatives by participating in data analysis, root cause identification, and action plan development efforts.
  • Implemented new policies and educated staff on changes.
  • Created weekly schedules for nurses, taking into account sick days and vacation time.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Directly Participated in Accreditation and consultations for National Standards.

Nurse Educator

Vital Home Health Services
02.2019 - 12.2019
  • Promoted professional growth among nursing staff through continuous education opportunities, conferences, and workshops.
  • Established a supportive learning environment by providing guidance and mentorship to nursing staff.
  • Served as a subject matter expert in clinical practice areas, offering specialized instruction to enhance skill sets among nurses.
  • Reduced knowledge gaps by creating customized training plans that addressed specific needs within the nursing team.
  • Improved patient safety by designing and conducting simulation exercises that strengthened nurses'' critical thinking skills.
  • Maintained compliance with accreditation standards by updating curriculum materials in accordance with industry best practices.
  • Enhanced patient care by developing and implementing comprehensive nursing education programs.
  • Fostered a culture of lifelong learning among nursing staff through ongoing support and encouragement.
  • Developed strong relationships with community partners to facilitate collaboration on healthcare initiatives and educational programming.
  • Led transition to online learning platforms during unforeseen circumstances, maintaining continuity of education without compromising quality.
  • Coordinated with interdisciplinary teams to develop comprehensive care plans in training simulations, emphasizing importance of collaboration in healthcare.
  • Assessed competency levels among nursing staff, identifying areas of improvement for targeted interventions.

Regional Area Manager

Regal Health Services
02.2013 - 01.2019
  • Cultivated a high-performing team atmosphere by recognizing achievements of individual contributors while also encouraging teamwork among all staff members within the region.
  • Ensured compliance with company policies and procedures, as well as local and federal regulations, by conducting regular audits and taking corrective action when necessary.
  • Served as a key liaison between suppliers, providers and headquarters, facilitating open lines of communication for updates on performance metrics, policy changes, and sharing best practices across locations.
  • Championed the adoption of new technologies to improve efficiency in daily operations and enhance communication among team members throughout the region, by implementing web and digital based communications and documentations
  • Facilitated business by implementing practical networking techniques.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Developed strong partnerships with health providers to secure competitive services and awareness

AHHM - Night Manager

East Sydney Private Hospital
07.2014 - 11.2017
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Conducted nightly inventory management procedures to track intake and care outcomes.
  • Trained and mentored new and existing staff to achieve best practices.
  • Created nightly shift task lists to assign duties to each employee.
  • Managed employees in delivering smooth, productive night shift operations.
  • Enhanced team performance by providing regular training and promoting a positive work environment.
  • Conducted end-of-shift handovers to identify ongoing risks requiring intervention.
  • Managed staff scheduling, adhering to budget constraints while maintaining excellent service levels during high demand periods.
  • Monitored compliance with health and safety regulations, reducing potential risks to patients and staff.
  • Enhanced security measures, conducting thorough staff training on emergency response protocols.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed senior nursing personnel working in team leader roles to resolve staffing, workloads, break allocations and patient outcomes of care.

AH IC - Evening

Pacific Heights Nursing Home
05.2011 - 02.2012
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed a diverse team of care staff, fostering a positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

CTICU

RPA Public Hospital
01.2001 - 01.2003

RN Morning

Wybenia Nursing Home
08.1998 - 12.1999
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Managed care from admission to discharge.

Rehab/Urology/Cardiothoracics

POW Public Hospital
01.1997 - 01.1999
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.

AIN Casual Pool

St Catherine of Sienna Nursing Home
01.1994 - 01.1996
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Acute Care Foundation Course -

SESAHS Prince of Wales Hospital
01.1999

Postgraduate Transitional Program -

SESAHS PHH And POW Hospitals
01.1998

Bachelor of Science - Nursing

University of Newcastle
Newcastle, NSW
01.1996

Diploma of Remedial Massage and Sports Injury Treatment - Anatomy And Physiology

Holistic School of Arts Terrigal
Terrigal, NSW
01.1993

Certificate Therapuetic Massage -

Holistic school of Arts Terrigal
01.1992

Skills

Business Skills

  • Strategic Planning
  • Organizational Structuring and Development
  • Operations Management
  • Business Development and Planning
  • Business Administration
  • Budget and Financial Management
  • Issues Resolution
  • Team Leadership
  • Staff Development
  • Human Resources Management
  • Corporate Communications
  • Policy and Procedural Implementation
  • Contract Negotiations
  • Legal and Regulatory Compliances
  • Partnerships and Alliances
  • Community Networking
  • Customer Relations Building

Clinical Skills

  • Complex wound care
  • Compression therapy/bandaging
  • KCI Smith Nephew/alternate NWPT
  • SPC and PEG changes
  • Enteral feeding and device management
  • Continence assessments
  • Central line care and removal
  • Venipuncture and cannulation
  • Complex home and functional assessments
  • Allied and staff management
  • Primary Education and consultancy
  • Networking and Referrals
  • General Functional Assessments
  • Post trauma sports injury management
  • Post-operative and critical care skills
  • Staff training, mentoring and orientation preceptorship
  • Stress and anxiety disorder management
  • Complex Information Interpretation
  • Shock Symptom Identification
  • Pain Management
  • Emergency Interventions
  • Nursing Staff Supervision
  • Advanced Cardiovascular Life Support (ACLS)

Certification

  • Advanced Life Support, 01/2020, 01/2022
  • Wound Management Masterclass, 01/2018, 01/2022
  • Child Protection Training, 01/2017, 01/2022
  • IV Access/Venepuncture, 01/2016, 01/2017, 01/2022
  • Anaphylaxis Training, 01/2016, 01/2017, 01/2018, 01/2022
  • VAC Therapy Skills Training, 01/2015, 01/2020, 01/2022
  • Diabetes Management and Personal Insulin Pumps, 01/2015, 01/2021
  • Convatec Wound Workshop, 01/2013
  • Wound Care Masterclass III, 01/2012
  • First Aid Certificate/BLS, 01/2013 - 12/2022

References

  • Zaraida Woods, Personal friend and work colleague, 0405044197
  • Anna Koula, Personal friend and neighbour, 0413761310

Affiliations

  • Ladies Spiritual Network

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Women's Domestic and Social Advocacy Services

Timeline

Registered Nurse ICU

Norwest Private Hospital
06.2022 - 01.2024

COVID Clinic Site Manager

Tennis Australia
12.2021 - 02.2022

Director

OneCare 24-7
02.2021 - Current

Clinical Care Coordinator National

National Home Nurses
09.2020 - 05.2021

Nurse Educator

Vital Home Health Services
02.2019 - 12.2019

AHHM - Night Manager

East Sydney Private Hospital
07.2014 - 11.2017

Regional Area Manager

Regal Health Services
02.2013 - 01.2019

AH IC - Evening

Pacific Heights Nursing Home
05.2011 - 02.2012

CTICU

RPA Public Hospital
01.2001 - 01.2003

RN ICU/Surgical Specialties/Emergency/Medical

St George Public Hospital
02.1999 - 07.2024

RN Morning

Wybenia Nursing Home
08.1998 - 12.1999

Rehab/Urology/Cardiothoracics

POW Public Hospital
01.1997 - 01.1999

AIN Casual Pool

St Catherine of Sienna Nursing Home
01.1994 - 01.1996

Certificate Therapuetic Massage -

Holistic school of Arts Terrigal

Acute Care Foundation Course -

SESAHS Prince of Wales Hospital

Postgraduate Transitional Program -

SESAHS PHH And POW Hospitals

Bachelor of Science - Nursing

University of Newcastle

Diploma of Remedial Massage and Sports Injury Treatment - Anatomy And Physiology

Holistic School of Arts Terrigal

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Victoria Akgun