Victoria Arici (Fletcher)
Summary
Dedicated customer service professional with over 10 years experience in customer service and sales. Committed to providing exceptional service for ultimate customer satisfaction.
Overview
17
17
years of professional experience
Work History
Online Customer Service Consultant
Peter Alexander Sleepwear- The Just Group
10.2024 - Current
- Responding to customer enquiries and resolve customer issues in an efficient and timely manner.
- Processing online returns and exchanges
- Processing oversolds.
- Handled escalated customer complaints with professionalism and empathy, working diligently to find satisfactory resolutions while preserving client relationships.
Administrative Officer
Akins Flooring
05.2017 - 10.2024
- Ensuring timely processing of invoices, payments, and purchase orders.
- Answering incoming calls/emails from contractors and clients.
- Providing support by managing schedules, coordinating jobs and organising meetings.
- Responsible for ordering stock and office supplies.
Branch Concierge
Commonwealth Bank of Australia, CBA
01.2012 - 04.2016
- Greeted each customer and clearly understood their enquiry, guiding the customer to the appropriate channel.
- Provided options for the customer through education and demonstration of our in-branch technology and digital banking options.
- Ensuring the branch is running effectively and efficiently by being aware of moments within the branch at all times.
- Opening and closing of branch. Adhering to bank security measures at all times.
- Addressed every customer inquiry within a timely and professional manner via phone, phone messages, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Customer Service Specialist
Commonwealth Bank of Australia, CBA
01.2010 - 01.2012
- Assisting clients with meeting their current and future financial goals via meaningful conversations.
- Ability to meet KPIs
- Sales cold calling. Openings accounts, insurance, personal loans and credit cards.
- Delivered morning training sessions, such as fraud, security compliance and new products.
- Wide product knowledge to be able to offer clients to suit their specific needs.
Customer Service Representative
Commonwealth Bank of Australia, CBA
12.2007 - 01.2010
- Assisting clients with their transactional needs, while delivery a exceptional customer experience.
- Processing transactions including deposits, withdrawals, bank cheques, transfers & comm FX.
- Adhering to banks processes and procedures, including reconciling transactions, reviewing customers financial positions.
Education
Year 12 -
Strathmore Secondary College
Strathmore, VIC2007
Skills
- Exceptional customer service
- Quick learner
- Self managed
- Ability to work under pressure
- Planning and organising
- Attention to detail
Languages
Spanish
Native or Bilingual
References
Donna G/James Tinston
03 9420 0364
donnag@peteralexander.com.au
James.tinston@peteralexander.com.au
Akin Seyis (owner)
Akins Flooring
0421 778 194
Carol Mcsweeney (Branch manager)
Commonwealth bank of Australia
0407 313 051
Liz Macali (Area manager)
Commonwealth bank of Australia
0403 213 341
Timeline
Online Customer Service Consultant
Peter Alexander Sleepwear- The Just Group
10.2024 - Current
Administrative Officer
Akins Flooring
05.2017 - 10.2024
Branch Concierge
Commonwealth Bank of Australia, CBA
01.2012 - 04.2016
Customer Service Specialist
Commonwealth Bank of Australia, CBA
01.2010 - 01.2012
Customer Service Representative
Commonwealth Bank of Australia, CBA
12.2007 - 01.2010
Year 12 -
Strathmore Secondary College
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