Victoria Bailey
Lambton, Nsw,NSW
Summary
An extremely sociable and determined individual, with a commitment to work hard and achieve results. I really enjoy working with people as part of a team, but I am equally happy to work independently or organise others to complete tasks.
Having a strong hospitality background, I am confident in delivering exceptional customer service and remaining professional at all times.
During my time as a small business owner, I have gained invaluable experience in marketing, customer relations and bookkeeping.
I am an extremely hard working, reliable and trustworthy candidate and I pride myself on my positive attitude.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Small Business Owner
Oh My Dog!
Sydney, NSW
09.2020 - Current
- Establishing a loyal customer base by providing personalised attention and care.
- Transporting clients dogs from home to the park safely.
- Walking the dogs in groups of four, ensuring the dogs were safe and their needs were met.
- Promoting the business via social media to generate clients.
- Communicating with clients regularly, providing updates and photos/videos via social media.
- Invoicing clients and managing accounts.
Dog Walker
Gorgeous Pawgeous
Sydney, NSW
01.2020 - 11.2020
- Transporting dogs to and from the park using the company van.
- Walking the dogs in groups of four.
- Communicating with clients regularly, providing them with updates including photos and videos.
- Posting on the company social media pages.
Domestic Personal Assistant
Edwina Withers
Bronte, NSW
03.2017 - 12.2019
- Childcare.
- Managing the daily running of the household.
- Meal preparation.
- Completing ad hoc tasks.
- Liaising with trades people.
- Bookkeeping.
Farm Hand & Nanny
Rosscommon Farming
Mungindi, NSW
09.2016 - 12.2016
- Assisting in various duties around the farm.
- Childcare, planning and preparing meals, general household cleaning and organising, grocery shopping, running errands for the family.
Cafe Worker
Flavours Catering
Sydney, NSW
02.2016 - 08.2016
- Maintaining a clean and organised café environment, adhering to health and safety regulations.
- Stock management.
- Providing excellent customer service.
- Managing cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Cabin Crew Member
EasyJet
London Luton, UK
06.2011 - 08.2015
- Managing challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintaining cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Following company regulations and rules to promote a safe environment for travellers and employees.
- Enhancing customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Pub Waitress
The Holmbush Inn
West Sussex, UK
01.2006 - 09.2011
- Maintaining a clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibiting strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Delivering excellent customer service.
Airport Customer Service Agent
Menzies Aviation
London Gatwick
03.2010 - 09.2010
- Assisting passengers with check-in processes, ensuring a smooth and efficient experience.
- Continuously updating knowledge of airline policies regarding luggage weight limits, fees, seating assignments.
- Facilitating the boarding process for passengers, maintaining an organised and efficient environment.
Education
A Levels -
The College of Richard Collier
Horsham, West Sussex, UK07.2009
GCSE -
Millais Secondary School
Horsham, West Sussex, UK07.2007
Skills
- Business management
- Marketing strategies
- Scheduling
- Excellent customer service
- Invoicing
- Excellent communication
- Punctual and reliable
- Honest and trustworthy
- Animal handling experience
- Multitasking and organising
Certification
Full Manual Driving Licence, since September 2008
First Aid trained, since cabin crew training June 2011
Working with Children Check, since 2017
Hobbies
I am passionate about travel, meeting people, new experiences and learning about different cultures. I particularly enjoy outdoor activities such as bush walking with my dog and ocean swims. I am always determined to try new things and opportunities. I make the most of my free time, enjoying the company of my network of friends, eating out and visiting new and interesting places. I am a keen cook and love spending time in the kitchen experimenting with different recipes.
Since April 2024, I have been running a food co-op from my home once a week which involves packing local produce for members of my local community. It's a passion project that I have really enjoyed so far.
Timeline
Small Business Owner
Oh My Dog!
09.2020 - Current
Dog Walker
Gorgeous Pawgeous
01.2020 - 11.2020
Domestic Personal Assistant
Edwina Withers
03.2017 - 12.2019
Farm Hand & Nanny
Rosscommon Farming
09.2016 - 12.2016
Cafe Worker
Flavours Catering
02.2016 - 08.2016
Cabin Crew Member
EasyJet
06.2011 - 08.2015
Airport Customer Service Agent
Menzies Aviation
03.2010 - 09.2010
Pub Waitress
The Holmbush Inn
01.2006 - 09.2011
A Levels -
The College of Richard Collier
GCSE -
Millais Secondary School