Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Benetti

Wallan,VIC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Smoothly equip employees to independently handle daily functions and meet customer needs.


Customer-focused professional with successful 13-year career in retail sector. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Manager

Bakers Delight
07.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers.
  • Opened and closed location and monitored shift changes to uphold successful operations and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Sales Assistant

Bakers Delight
01.2011 - 07.2022
  • Helped customers locate products.
  • Served over 100 customers per day.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Answered customer questions about products and services.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.

Education

High School Diploma -

Whittlesea Secondary College
Whittlesea, VIC
10.2009

Skills

  • Policy Implementation
  • Verbal and Written Communication
  • Time Management
  • Sales Techniques
  • Decision Making
  • Problem Solving
  • Emergency Response
  • Customer Service
  • Shift Scheduling
  • Teamwork and Collaboration
  • Computer Skills
  • Hiring and Training
  • MS Office
  • Good Judgment
  • Schedule Oversight

Timeline

Manager

Bakers Delight
07.2022 - Current

Sales Assistant

Bakers Delight
01.2011 - 07.2022

High School Diploma -

Whittlesea Secondary College

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Victoria Benetti