VICTORIA BRANCH

• Clinic Revenue and Profitability - Partnering with franchisees, marketing and other key stakeholders to develop and execute strategies and plans to improve sales, increase productivity and margin performance across the network that delivers improved sales and clinic profitability
• Customer Experience – Lead clinic Policy and Procedure to enable franchisees to operate clinics in an effective and compliant manner
• Identify training and development opportunities for improved CX, Cross-sell and upsell across laser hair removal, skin, injectables, body and skincare that exceeds customer expectations
• Management of the State Field Team – Lead, coach and manage field team who are responsible for franchisee relationships and driving in clinic performance, profitability, and compliance
• The team includes Area Managers, Business Managers and Cluster Managers for company owned stores
• Work closely with key stakeholders, clinic managers and clinic teams to execute operational plan in stores effectively
• Ensure that activities aimed at growing market share are well executed at all times, with a continuous improvement mindset
• Support new clinics to achieve targets
• Support clinics to improve profitability through better productivity and cost management for the short term and help them make provision for future investment
• Ensure best practise is shared and that clinic managers are able to identify savings made through ROM intervention
• Monitor competitor activity in the area and feedback findings to the business
• Ensure that clinics respond to competitors and that local marketing plans are in place where appropriate
• Ensure clinics positively represent the brand at all times but especially where competitors pose an enhanced threat
• Work with clinic teams to develop a high standard of customer service
• Ensure operational efficiencies are in place to help deliver great service
• Develop rapport and relationships with our clinic teams to ensure they take ownership for improving their overall business performance
• Ensure best practice is shared between clinics
• Build positive relationships with clinics and foster a partnership approach to improving business performance
• Communicate effectively with clinics to ensure business priorities are understood and executed, using coaching techniques to gain franchisee, clinic manager buy in and commitment
• Support the delivery of talent plans in clinics
• Feedback to Head of Sales situations that require escalation.

• Facilitate clinical injecting training in corporate and private accounts
• Organise training stock/diary of injectors and coordination of clinical teams for in clinic training
• Build relationships with all accounts holders in all key accounts
• Have an in-depth understanding of Teoxane injectable products
• Understand and work toward personal targets for WA and national team based targets
• Conduct consultancy style meetings with business owners on a regular basis

• Accountabilities include:
• Honest and in-depth consultations with patients to determine their skin care concerns
• Ensuring correct treatment(s) pathway is chosen so patients are treated correctly with a results orientated focus
• Managing patient’s realistic results and expectations
• Training all new Dermal Therapists within clinic and have them report to me as their line manager
• Creating and implementing training presentations and education material for therapists to ensure they stay up to date with a level of education that is expected of their role.
• To create lasting relationships and trust with patients to ensure patient satisfaction and retention
• Build business retention in dermal therapy sector to enable continuous cash flow.
• Manage dermal therapy team and facilitate all training and hiring of new staff
• Stay up to date with current skin treatment trends and use this information to enhance our clinical experience for our clients.

• To co-ordinate, manage and supervise the training of new and existing accounts and assist in instalment
• To develop and maintain sound relationships with clients and potential clients nationally
• To assist and support the Managing Director and Business Development Managers in maintaining relationships with key stakeholders
• To provide ongoing training and support for existing and potential clients
• To visit existing clients on a monthly basis.

Facilitate honest and in-depth skin consultations with patients to determine their skin care concerns, treatment pathway

• Ensuring the correct treatment(s) pathway is chosen so the patient is treated correctly with a results orientated focus
• Managing the patient’s realistic results and expectations
• Training all new Dermal Therapists within the clinic and have them report to me as their line manager.
• Put together training presentations and education material for therapists to ensure they stay up to date with the level of education that is expected of their role.
• To create lasting relationships and trust with patients to ensure patient satisfaction and retention
• Build the business and dermal therapy channel to ultimately focus on excellent treatment outcomes and client retention
• Manage the dermal therapy team and facilitate all training and hiring of new staff.
• Stay up to date with current skin treatment trends and use this information to enhance our clinical experience for our clients.

• The training and assessment of students that were studying the written and practical elements of dermal science that AACDS provided as part of their RTO course framework to become fully qualified dermal therapists and/or cosmetic nurses
• The practical elements included patient consultations, IPL hair reduction and photorejuvenation, Jessner & TCA chemical peels, microdermabrasion, skin needling, AHA/BHA chemical peels, Palomar emerge fractionated laser
• To ensure students competency to perform the test patches/treatments, take photographs, follow health and safety guidelines, provide after care and advice on products for at home maintenance and help guide the students to give honest advice to the patient so they’re expectations could be met
• Give student feedback, positive and negative
• Mark paperwork for students and carry out their practical assessments
• Reschedule appointments for patients

• To introduce a brand new cosmeceutical face and body skin care and supplement range to the UK called Murad
• Developed by Dr Howard Murad MD in Los Angeles, California
• Development of brand new beauty salon/spa business in what was an un-touched area of the UK
• Responsibility for all sales/orders/account management/marketing activity & product training for all the salons/clinics in my area
• Monthly calls to all my accounts on at least a monthly basis to carry out a more ‘business’ like meeting to ensure training standards/sales activity/stock control/staff incentives etc were all up to date and most importantly that the business was happy with their service from us
• Organisation of all salon promotional events and ‘in house’ salon treatment demonstrations & attendance of all salon launch/promo events
• Structure all the training and education for all salon staff and personnel including retail sales training and all product knowledge and treatment training which included 13 different types of beauty treatments including facial & body treatments.

• To Implement and project manage (full life cycle) IT software installations of a highly configurable web based applicant tracking solution system
• Coordination of company resources (web developer, trainers, account managers, sales) to ensure smooth transition of product
• Perform intermediate level technical duties such as browser based application administration and configuration
• Act as the client’s single point of contact during the implementation, communicating by phone, email or site visits
• Manage multinational destination client and team members across a global client network.

• I visited serviced FMCG sector customers (Tesco, Woolworths
• WHSmith and Morrison’s, approx 120 stores in total) over a rolling 6 week call cycle
• I acted as the retailer’s direct point of contact to resolve any product related issues/enquiries
• Trained and communicated stock information into stores to ensure motivated awareness
• Produced store floor plans for product merchandising and POS display
• Coordinated and managed merchandising teams for new store/department openings
• Effectively managed and developed business within 120 (approx) accounts
• Across my region.
• Sought opportunities to expand relationships with key clients by taking active role in understanding business needs and competitive landscape.
• Worked on business development strategies to generate business and strengthen client's position in marketplace.
• Created custom solutions-driven campaigns to meet client needs across multiple media platforms.
• Used client and category insights to prospect for new revenue opportunities.

• The training and development and retention of a well motivated team to ensure success
• Control store costs by having good knowledge and understanding of profit & loss activity
• Follow and set in place KPI for all staff members
• Stock taking and product ordering and cash handling on a daily basis
• Ensuring visual merchandising and point of sale displays were well presented at all times
• I was also ranked and recognised as one of the top 20 performing managers out of 320 stores within the company in The Body Shop Internationals ‘Top 20 Performers Programme’ I also achieved top company store status in the south west of England for 2002 and 2003
• This was achieved by having the largest increase in sales as a percentage year on year.