Victoria Browne

I have been working in hospitality for 2.5 years where I have:

• Reduced risks by maintaining clean and organised work environment.
• Processed payments with focus on accuracy and correct cash-handling procedures.
• Greeted guests with friendly and professional acknowledgment to build rapport.
• Trained new staff members on proper customer service and hospitality policies.
• Resolved guest complaints with empathy and swift action, preventing negative online reviews.

I worked at the T-Spoon cafe for 7 months which enabled me to:

• Collaborate with team members to create a positive work atmosphere, foster camaraderie among staff.
• Handle high-pressure situations calmly during peak hours while maintaining exceptional service standards.
• Display strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.