Victoria Chan

Expansion of Owned Channels Co-ordinator role to include the additional functions of:

• Increased responsibility with ownership of Statement Runs and management of Digital Merchandise Screens in branch.
• Generating Standard Operation Procedures for Owned Channels
• Execution of team strategy
• Project Management support to the Digital Merchandise Screens Network Project with the goal to select a vendor that meet all the requirements of the software and hardware replacement business case.
• Managing ATM Software upgrade and working across teams to ensure milestones and targets are tracking to Work Order Agreement.
• Development of the pilot Brighter Magazine which was a critical strategic objective.
• Working with the in-house creative team on developing new guidelines and best practice across owned channels
• Planning and executing marketing campaigns to ensure timely delivery, aligned to business objectives.

• Managed ATM content budget, sustainably reduced costs whilst productively distributing campaigns.
• Ensured all content complied to risk management requirements for all campaigns that were distributed/published.
• Simplifying work processes by removing inefficient tasks and optimising practices.

• Onboarding of new starters to enable them to have a seamless integration into the business.
• Processing invoices
• Administrative task using Microsoft suite
• Booking couriers and collecting/distributing of mail
• Troubleshooting IT functionality issues for members of the team.
• Calendar management of executive leadership.