Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Chan

Dundas,NSW

Summary

Dedicated administrative professional with successful experience in fast-paced office environments. Upbeat individual and a hardworking team player with expertise in delivering exceptional administrative tasks and operational support for professionals.


Responsible, punctual and productive with sound judgment to handle daily tasks with minimal oversight.

Overview

4
4
years of professional experience

Work History

Medical Secretary

JS Samra Pty Ltd
06.2022 - Current
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Prioritised calls through screening process and transferred calls and voice messages for appropriate personnel.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient file.
  • Placed new supply orders, managed inventory and restocked office supplies.
  • Managed medical billing processes, reducing errors and enhancing revenue collection.
  • Processed surgical and third party billings.
  • Liaised with hospitals for surgery list and sending surgery lists to respective doctors and hospitals.
  • Transcribe dictations, patient letters and referrals.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Medical Receptionist

The Swan Clinic for Plastic Surgery
05.2022 - 11.2022
  • Demonstrated a strong work ethic by being punctual, attending to tasks in an efficient manner, and maintaining a high level of professionalism throughout all interactions with patients and coworkers.
  • Managed waiting room activities, ensuring a comfortable experience for all visitors while maintaining privacy standards.
  • Provided exceptional customer service to patients during their visit by actively listening to their needs and addressing any concerns they had about their care or upcoming appointments.
  • Helped patients complete necessary medical forms and documentation.

Medical Secretary

Dr RA Abraszko
06.2021 - 03.2022
  • Maintained current and accurate medical records for patients.
  • Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
  • Processed medical insurance claims and payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within office setting.

Medical Receptionist

BJC Health
07.2020 - 05.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients.

Education

Diploma - Nursing

TAFE
Meadowbank
07.2025

Skills

  • Patient orientated care
  • Medical billings knowledge (appointment, hospital, surgical and third party billings)
  • Provider Relations
  • Extensive medical administrative experience
  • Phone management
  • Email management
  • Adaptability to medical software (experience with Genie, Bluechip and Gentu)

Languages

English
Native or Bilingual
Chinese (Cantonese)
Limited Working
Chinese (Mandarin)
Limited Working

Timeline

Medical Secretary

JS Samra Pty Ltd
06.2022 - Current

Medical Receptionist

The Swan Clinic for Plastic Surgery
05.2022 - 11.2022

Medical Secretary

Dr RA Abraszko
06.2021 - 03.2022

Medical Receptionist

BJC Health
07.2020 - 05.2021

Diploma - Nursing

TAFE

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Victoria Chan