Victoria Cook
Wodonga,Vic
Summary
Leveraged expertise in office administration and team collaboration to enhance operational efficiency and patient satisfaction. Demonstrated ability to mentor staff, ensuring adherence to health standards and superior service delivery.
Personable and organized professional with knack for leading teams and managing operations. Possesses comprehensive understanding of customer service principles and operational protocols, coupled with skills in conflict resolution and staff management. Committed to optimizing workflow and enhancing customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dental Assistant
Central Dental Group
01.2025 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Duty Manager
CluBarham
02.2024 - 11.2025
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Skills
- Professionalism and etiquette
- Team collaboration
- Sanitation protocols
- Office administration duties
- Staff management
- Patient services
- First aid training
- Inventory management
Certification
New leader
Effective communication
Timeline
Dental Assistant
Central Dental Group
01.2025 - Current
Duty Manager
CluBarham
02.2024 - 11.2025
New leader
Effective communication
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