Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership And Management
Timeline
Generic

Victoria Cunningham

Brisbane,QLD

Summary

Detail-oriented and reliable cleaner with experience across fitness, hospitality, and client-facing environments. Brings a strong understanding of hygiene standards, presentation, and discretion required in high-traffic facilities. Since 2023, has focused on cleaning roles, applying a consistent, safety-conscious approach while working independently and managing time effectively to uphold high-quality standards and positive client experiences.

Overview

11
11
years of professional experience

Work History

House Cleaner / Support Worker

Evergreen Support Services
11.2024 - Current

Client-focused support professional with experience delivering high-quality domestic assistance and personal care. Demonstrated ability to maintain safe, clean, and well-organised environments through efficient task management and proper use of equipment and products. Skilled in building trusting client relationships, advocating within multidisciplinary teams, and supporting daily living needs, including mobility assistance, household management, and transportation coordination. Known for reliability, attention to detail, and a compassionate approach to service delivery.

Cleaner

Sole Trader
03.2022 - 11.2022

Experienced residential cleaning and household support professional with a strong focus on hygiene, organisation, and presentation. Proven ability to complete end-of-lease and bond cleans to a high standard, conduct detailed inspections, and deliver effective de-cluttering and reorganisation services. Highly efficient in time management, adaptable to urgent or last-minute requests, and committed to safe handling of cleaning equipment and chemicals. Recognised for building positive client relationships through consistent communication, reliability, and high-quality service, while managing full household tasks including laundry, bedding, and daily home upkeep.

Customer Service Manager

Fitness & Lifestyle Group
09.2020 - 11.2021

Duty Manager • Night Manager

The Johnson: Accor Hotels
11.2019 - 09.2020

Guest Service Agent / Night Auditor

The Fantauzzo: Accor Hotels
02.2019 - 11.2019

Senior Guest Service Agent / Team Leader

Capri by Fraser, Brisbane - Fraser's Hospitality
03.2015 - 02.2019

Education

High School Diploma -

St Rita's College Clayfield
Brisbane, QLD
11.2024

Certificate II - Hospitality

TAFE Queensland
QLD
01-2013

Certificate III - Hospitality

TAFE Queensland
QLD
01-2013

Certificate II - Event Management

TAFE Queensland
QLD
01-2013

Skills

  • Cleaning: sanitisation, bond cleaning, dusting, sweeping, mopping, vacuuming, de-cluttering, re-organisation and laundry
  • WHS compliance and quality assurance
  • Eco-friendly practices and safe chemical handling
  • Daily living support and disability support
  • Customer service engagement, conflict Resolution and relationship rapport
  • Task, time and communication management
  • KPIs and targets

Accomplishments

    Service Superstar of the year award finalist 2021 - Goodlife health Clubs

Leadership And Management

  • WH&S Representative.
  • Staff training.
  • Fire Warden.
  • development of SOP's, checklists & manuals.
  • Rostering and wage approvals
  • Team Management

Timeline

House Cleaner / Support Worker

Evergreen Support Services
11.2024 - Current

Cleaner

Sole Trader
03.2022 - 11.2022

Customer Service Manager

Fitness & Lifestyle Group
09.2020 - 11.2021

Duty Manager • Night Manager

The Johnson: Accor Hotels
11.2019 - 09.2020

Guest Service Agent / Night Auditor

The Fantauzzo: Accor Hotels
02.2019 - 11.2019

Senior Guest Service Agent / Team Leader

Capri by Fraser, Brisbane - Fraser's Hospitality
03.2015 - 02.2019

High School Diploma -

St Rita's College Clayfield

Certificate II - Hospitality

TAFE Queensland

Certificate III - Hospitality

TAFE Queensland

Certificate II - Event Management

TAFE Queensland
Victoria Cunningham