Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Doherty

Mulgrave,VIC

Summary

I have over 20 years of career experience in accounts and customer service.

Competent across all areas of accounts with impeccable customer skills carrying out aspects of accounts including accounts receivable, accounts payable and general ledger functions in high-volume environments.

Recognised as a dedicated professional driven to meet team and company targets and enhance bottom-line performance with a keen eye for detail.

Passionate about helping customers and delivering top-notch experiences in every interaction. Committed to maintaining professional relationships to increase profitability and drive business results.

I adapt easily to new environments and build strong working relationships quickly gaining the trust of my stakeholders and colleagues.

I am also very reliable, responsible, hardworking and a team player.

Overview

17
17
years of professional experience

Work History

Schools Director & Finance Officer

Blue Duck Education, Mangahigh
Melbourne, VIC
12.2022 - Current

Accomplished Schools Director skilled in securing new business engagements, nurturing client relationships, and driving revenue growth through strategic sales initiatives. Balancing a part-time role as Finance Officer, overseeing accounts receivables, and ensuring financial health within the organization.
Key Competencies:

School Sales:

  • Spearhead the process of lead generation, leveraging various marketing strategies to attract new school contracts.
  • Manage the full sales cycle from initial contact through to closing, including conducting tailored product demonstrations and detailed training sessions for clients.
  • Build and maintain strong relationships with key decision-makers in schools, understanding their needs, and proposing solutions that enhance educational outcomes.
  • Achieve, and often exceed, set sales targets through diligent planning, needs assessment, and persuasive selling techniques.

Finance & Accounts Management:

  • As a Finance Officer, manage and oversee the organization's accounts receivables, ensuring timely collection and reporting.
  • Work closely with the finance team to implement and refine financial strategies, optimising cash flow and financial operations.
  • Monitor financial transactions, reconcile invoices and payments, and maintain accurate financial records.

Skills:

  • Strong analytical skills, combined with a strategic mindset.
  • Excellent communication and interpersonal skills, adept at building relationships with clients and team members.
  • Proficient in CRM software and financial management systems.

This dual-role capacity highlights a unique blend of financial acumen and sales expertise, making a significant impact on both revenue growth and financial health of the organisation.

Accounts/Administration

Turck Australia Pty Ltd
Notting Hill, Victoria
10.2016 - 12.2022

As the account and administration person, I was in charge of both the Accounts Receivable and Accounts Payable departments, reporting to the Office Manager.

Key Competencies:

Accounts receivable role:

  • Reconciled daily cash receipts and applied payments to the appropriate accounts.
  • Prepared monthly aging reports for review by management.
  • Assisted in the month-end closing process, including account reconciliations, journal entries, and accruals.
  • Investigated and resolved customer inquiries regarding billing issues or discrepancies.
  • Developed and maintained relationships with customers to ensure timely payment of invoices.
  • Issue invoices and distribute them electronically.
  • Manage collections for C.O.D. customers and credit card payments.
  • Analyzed customer accounts to identify and resolve discrepancies.
  • Customer credit applications.
  • Conducted credit checks on new customers before extending credit terms.

Accounts payable role:

  • Monitored daily accounts payable activities and ensured compliance with established internal control procedures.
  • Maintained accurate records of invoices, purchase orders, and other financial documents.
  • Reviewed vendor invoices for accuracy and completeness prior to payment processing.
  • Reconciled monthly statements from vendors and suppliers.
  • Processed refunds for returned merchandise in a timely manner.
  • Organized the return and processed the paperwork for products under warranty with suppliers.

Adhoc duties:

  • Managing CRM databases.
  • Executed an electronic record filing system to improve document organisation and management.
  • Implemented departmental policies and projects to improve efficiency.

Accounts Receivables Officer

AE Smith
Mulgrave, Victoria
10.2010 - 10.2016

As the accounts receivable officer working in a team of 3, I manage the High-Value portfolios of customers for AE Smith's large construction projects.

Key Competencies:

  • Reconciled daily cash receipts and applied payments to the appropriate accounts.
  • Prepared monthly aging reports for review by management.
  • Assisted in the month-end closing process, including account reconciliations, journal entries, and accruals.
  • Prepared monthly statements for clients to ensure timely payment of outstanding balances.
  • Researched discrepancies in financial data and resolved any issues or problems accordingly.
  • Assisted with the collection of overdue payments from customers by making phone calls and sending emails and letters.
  • Answered incoming inquiries from customers regarding account status, payment options and other related topics.
  • Processed refunds and credits as requested by customers promptly.
  • Generated reports on accounts receivable aging, bad debt write-offs, and cash receipts.

Accounting Services Assistant

PricewaterhouseCoopers, PWC
Melbourne, Victoria
10.2007 - 10.2010

Working as a part-time accounting services assistant, in a team of two in the insolvency department.

Duties included:

  • Maintain client bank accounts
  • Open and close accounts, draw cheques/raise EFTs, monitor bank funds, reconcile accounts, Bank reconciliations, invest surplus funds
  • Prepare and lodge various statutory documents with ASIC (e.g. ASIC Forms 524 Presentation of Statutory Account of Receipts and Payments)
  • Liaise with the ATO re GST/ABN registrations/cancellations, monitoring GST refunds
  • Prepare and lodge BAS
  • Maintaining database for each administration (e.g. updating creditors, debtors, employee’s names and addresses, amounts owed and processing proofs of debt and proxies).
  • ▪ Maintain and update client databases to record critical dates and details of work completed

▪ Pre and post appointment debtor control

▪ Maintain database of staff accesses and authorities to various software, on-line facilities etc

▪ Maintain Invoice system for coding of internal payment requisitions

▪ Ordering documents company/director/land titles/bankruptcy searches

▪ Adhoc data entry, assistance with mail outs and preparation of various correspondence

Education

Certificate IV in Business Administration - Business Administration

TAFE
Melbourne, VIC
2012

High School Diploma -

Corpus Cristi College Tuggerah
Sydney, NSW

Skills

  • Computer proficiency
  • Organisation and Time management
  • Interpersonal Communication
  • Collections expertise
  • Customer Relations
  • Pipeline/ Data Management
  • Excellent communication skills and telephone etiquette

Timeline

Schools Director & Finance Officer

Blue Duck Education, Mangahigh
12.2022 - Current

Accounts/Administration

Turck Australia Pty Ltd
10.2016 - 12.2022

Accounts Receivables Officer

AE Smith
10.2010 - 10.2016

Accounting Services Assistant

PricewaterhouseCoopers, PWC
10.2007 - 10.2010

Certificate IV in Business Administration - Business Administration

TAFE

High School Diploma -

Corpus Cristi College Tuggerah
Victoria Doherty