Victoria Faletasi
Sunshine,VIC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Music Teacher
Musical Minds
04.2025 - 10.2025
- Facilitated individual and group music instruction to enhance skills and confidence.
- Assessed student progress through performance evaluations and feedback sessions.
- Supported students in preparing for auditions, recitals, and competitions effectively.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Live singing and music with use of instruments
Administrative Assistant
Instant Access
04.2023 - 10.2023
- Managed office supplies inventory to ensure operational efficiency.
- Coordinated schedules and appointments for team members, enhancing productivity.
- Assisted in preparing reports and presentations, supporting project goals.
- Maintained filing systems for documents, improving accessibility and organization.
- Utilized Microsoft Office Suite to streamline administrative tasks and processes.
- Responded to customer inquiries to do with scaffolding and reacher machines via phone and email, fostering positive relationships.
Medical Receptionist
Palmers Medical Centre
01.2019 - 01.2022
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Processed patient registrations and maintained accurate medical records using EMR systems.
- Coordinated communication between patients and healthcare providers to ensure seamless service delivery.
- Handled insurance verification and billing inquiries, resolving issues promptly for improved patient satisfaction.
- Assisted with inventory management of medical supplies, ensuring availability for clinical staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Service Representative
Independent Australia
01.2016 - 01.2018
- Managed high volume customer inquiries, providing timely and accurate information.
- Resolved complex customer issues, enhancing satisfaction and loyalty.
- Developed training materials for new staff, improving onboarding efficiency.
- Streamlined communication processes between departments, fostering collaboration.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for healthcare products, services, and company information.
Education
St Dominic's College
Auckland, New Zealand12-2006
Skills
- Verbal and written communication
- Lesson planning
- Relationship building
- Proficient in ukulele and singing
Timeline
Music Teacher
Musical Minds
04.2025 - 10.2025
Administrative Assistant
Instant Access
04.2023 - 10.2023
Medical Receptionist
Palmers Medical Centre
01.2019 - 01.2022
Customer Service Representative
Independent Australia
01.2016 - 01.2018
St Dominic's College