Victoria Garden
Mullumbimby,NSW
Summary
A dynamic, caring and compassionate people person with current availability to provide support to individuals with disabilities. With over 10 years experience working with both the aged and individuals with a disability. Well versed with meeting the needs of individuals with a variety of health and disability issues.
Offering support with daily living skills and social activities. Provide excellent interpersonal and communication skills developed through extensive field experience.
Overview
30
30
years of professional experience
Work History
Independent NDIS Disability Support Worker
Self Employed
01.2019 - Current
- Working with differently abled clients in variety of home and public settings
- Disabilities including spinal injury, acquired brain injury, dementia, schizophrenia, Down's Syndrome and Friedreich's Ataxia
- Accompany clients on outings (social), assist with eating, feeding, exercising including swimming, personal care, shopping, cleaning, cooking and companionship.
Live In Respite Carer
Ms Lynda Whitty
06.2018 - 09.2019
- Live in aged respite carer
- Meal planning and preparation, household management, cleaning, shopping, driving
- Accompanying to medical appointments
- Implementing diet plan and exercise program.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Built strong relationships with client to deliver emotional support and companionship.
- Improved patient well-being by providing compassionate and attentive care.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Managed nutritional needs of patients by preparing meals, monitoring food intake, and adjusting diets as necessary.
- Conducted regular assessments of patients' physical and mental status, communicating findings to medical staff as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained entire family's schedule and organized events.
Front of House/Private Housekeeper
Pottery Coffee Shop & Bunkhouse
08.2017 - 11.2018
- Greet and escort patrons to tables, develop rapport, offer drinks and food, hot and cold beverage preparation, food preparation, kitchen hand and cooking duties and cleaning
- Provide outstanding customer service in award winning café and retail outlet.
- Trained new employees on company procedures, ensuring consistent quality in front of house services.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Cook/Crew
Atlantic and Pacific Ocean Crossings
11.2016 - 06.2018
- Sole cook and crew on board a 48ft sailing vessel
- Provisioning vessel for food and supplies for lengthy ocean crossings
- All facets of food handling, meal planning and preparation, storage, cooking and serving meals
- Navigation and radio operations
- Sole night watches
- Docking and anchoring
- Sail adjustment
- Remaining calm in adverse weather events
- Line handling and knot work
- English speaking liaison within customs and immigration departments worldwide for German captain
- English language lessons and practice
- First aid administration.
- Demonstrated strong multitasking skills, managing multiple tasks simultaneously without sacrificing safety.
Customer Relations
Old Silk Store B&B
07.2016 - 09.2016
- Liaise with guests, manage check in and out procedures
- Updated accommodation website and social media platforms which increased bookings,
- Assisted in kitchen with food preparation,
- Attending to rooms. Cleaning and bed making. Laundry.
- Working with speakers of other languages
- English language lessons and practice.
09.2015 - 07.2016
- PROFESSIONAL SABBATICAL
Sales Manager/Personal Assis
Oud's Amazone Trading Pty Ltd
07.2002 - 06.2015
- Duties included customer service, cold calling, phone sales, client liaison, data entry, MYOB account keeping, product launch, creating and presenting advertising and marketing campaigns, product photography, website management, construction and display for trade days and exhibitions (ABC Gardening show ) Written magazine editorial pieces and submissions
- Staff training, supervision and induction, OHS officer, retail sales and promotion, account management, event management, travel arranging, dispatch, organisation of nursery tours, stock control and inventory
- Occasional hands on work within the nursery
- First aid officer.
Retail Customer Service/Part time Manager
Federal General Store
09.2000 - 07.2002
- Duties include customer service, counter sales, alcohol sales, inventory and stock take, product promotion
- Philatelic sales
- Australia Post and Commonwealth Bank operations, mail sorting, bill paying, money orders, cash handling, banking and EFTPOS sales
- Staff induction and training
- First aid officer.
AIN/Recreational Activities Officer
Crowley Retirement Village
05.1994 - 02.2000
- All facets of personal care with elderly residents in a hostel setting
- Specialising in dementia care
- Care management dementia specific unit 'Cosy Cottage'
- Co-ordination and implementation of recreational activities, massage therapy, aromatherapy, music and reminiscent therapies
- Report writing
- Staff training including fire and first aid
- Promotion and participation in fundraising activities
Education
Skills
- Daily living assistance
- Personal Care
- Independent Living Support
- Client Confidentiality
- Disability Services
- Meal Planning
- Individual Support Plans
- Recreational Activities
- Housekeeping skills
- Lifestyle Support
- Multicultural Sensitivity
- Cleaning and organizing abilities
- Bed making proficiency
Attributes
- Empathetic, ethical and open minded
- Liaise effectively with team members and management.
- Enthusiastic, compassionate, reliable, honest and committed.
- Flexible and adaptable
- Goal orientated and proven ability to multi skill
- Motivated, well spoken with a sense of humour
- Sound time management and problem solving skills
References
- Captain Brechenmacher, +49 1797071729
- Ms Lynda Whitty, +44 7817877467
- Mr Hamish Graham ᐩ61266849320
Proficient swimmer with qualifications
Competent swimmer with extensive experience accompanying and assisting people with hydrotherapy. Current still water Bronze Medallion
Current First Aid certification
Timeline
Independent NDIS Disability Support Worker
Self Employed
01.2019 - Current
Live In Respite Carer
Ms Lynda Whitty
06.2018 - 09.2019
Front of House/Private Housekeeper
Pottery Coffee Shop & Bunkhouse
08.2017 - 11.2018
Cook/Crew
Atlantic and Pacific Ocean Crossings
11.2016 - 06.2018
Customer Relations
Old Silk Store B&B
07.2016 - 09.2016
09.2015 - 07.2016
Sales Manager/Personal Assis
Oud's Amazone Trading Pty Ltd
07.2002 - 06.2015
Retail Customer Service/Part time Manager
Federal General Store
09.2000 - 07.2002
AIN/Recreational Activities Officer
Crowley Retirement Village
05.1994 - 02.2000
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