Victoria Graham
Bridgeman Downs,QLD
Summary
Committed to creating positive experiences for every customer.
Knowledgeable Employee with solid foundation in customer service. Proven ability to resolve issues efficiently and maintain high customer satisfaction rates. Demonstrated expertise in communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Heidelberg Materials
02.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers
- Assisted in training new hires, sharing best practices for effective customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
McDonalds Crew Trainer
McDonald's
04.2017 - 12.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Provided crew members during work shift to provide feedback and guidance in improving performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Certficate -
Mt Maria College
Petrie12-2017
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Active listening
- Empathetic and genuine
- Genysis and SAP trained
Accomplishments
- Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Agent
Heidelberg Materials
02.2023 - Current
McDonalds Crew Trainer
McDonald's
04.2017 - 12.2018
High School Certficate -
Mt Maria College
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