Victoria Hadson
Kingsbury,VIC
Summary
Self motivated and collaborative retail manager with 10+ years of retail experience and 4+ years of management with diverse knowledge in customer service and sales. Passionate about connecting with clientele, exceeding sales targets and maintaining a high sales performance with a desire to learn and grow within the company.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
TK Maxx
Heidelberg, VIC
08.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
ASSISTANT STORE MANAGER
LUSH COSMETICS
01.2022 - 08.2023
- Leading the shop floor by delegating tasks and ensuring that customers needs are being met as the main priority in store.
- Scheduling in in-store events such as parties that we host with the customer's requests in mind and ordering in necessary product for such events.
- Communication through emails, google updates and phone calls with both customers and higher management about store related products, updates and queries.
- In charge of updating our google page about fun new products, collaborations and restocks to create customer conversion into store.
- Took over the Store Manager role for 2 months leading up to a high trade time of year.
- Rostering, controlling the shop floor, maintaining high visual merchandise standard and ordering large amounts of stock were all involved in this role while simultaneously training a supervisor to help assist & hire new casuals for Christmas trade.
3IC TO STORE MANAGER
DANGERFIELD
01.2021 - 01.2022
- Successfully organised and packed click & collect orders of flagship store through stock allocation and relationship building with online sourcing team and sister stores.
- Hired, trained, motivated and developed a staff of 12+ employees to maintain a high level of product knowledge and customer service.
- Delegated tasks to create sales, maintain store presentation, change over weekly promotions and put out new stock through knowledge of strengths and weaknesses within team.
- Responsible for store's daily operations, high volume of customer service and sales, creating rosters, visual merchandising and stock control.
RETAIL SALES ASSISTANT & SUPERVISOR
TK MAXX
01.2019 - 01.2021
- Managed multiple large departments through stock allocation and visual merchandising to exceed company daily and weekly sales goals.
- Collaborated with management in team training and development; including providing positive and constructive feedback to help inspire growth.
- Incorporated theft prevention to assist in minimising product loss.
- User defined adjustments, stock inventory, till counting and balancing.
- Created and maintained store displays for optimal sales and organisation of weekly promotional displays and sale products.
- Supervised floor staff and register operators.
- Trained as shift supervisor and department manager.
RETAIL SALES ASSISTANT
KMART
01.2013 - 01.2019
- Assisted customers with finding their ideal products and clothing styles.
- Managed high volume of phone calls, customer enquires and complaints with successful conflict resolution.
- Store maintenance, presentation and recovery during late night trade.
- Assisted in the training of new employees with personal extensive retail experience and supervision.
Education
BACHELOR IN HUMAN SERVICES/MASTER IN SOCIAL WORK -
LATROBE UNIVERSITY
2019
DIPLOMA IN COUNSELLING -
AUSTRALIAN COLLEGE OF APPLIED PSYCHOLOGY
2017
Skills
- 10 years of retail including 4 years of management experience in roles such as supervisor, assistant manager and store manager
- Highly skilled in POS software & confidence in high volume sales in a flagship store
- Visual merchandising & extensive stock control knowledge
- Conflict resolution & team development (training and employee review experience)
- Advanced results in achieving KPI's, budgets, liaising with head office & upper management
- Strong communication skills with all levels of management, coworkers and clientele
- Confidence is closing sales and ensuring return customers through creating and building rapport
Timeline
Assistant Store Manager
TK Maxx
08.2023 - Current
ASSISTANT STORE MANAGER
LUSH COSMETICS
01.2022 - 08.2023
3IC TO STORE MANAGER
DANGERFIELD
01.2021 - 01.2022
RETAIL SALES ASSISTANT & SUPERVISOR
TK MAXX
01.2019 - 01.2021
RETAIL SALES ASSISTANT
KMART
01.2013 - 01.2019
BACHELOR IN HUMAN SERVICES/MASTER IN SOCIAL WORK -
LATROBE UNIVERSITY
DIPLOMA IN COUNSELLING -
AUSTRALIAN COLLEGE OF APPLIED PSYCHOLOGY