Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Victoria Hadson

Kingsbury,VIC

Summary

Self motivated and collaborative retail manager with 10+ years of retail experience and 4+ years of management with diverse knowledge in customer service and sales. Passionate about connecting with clientele, exceeding sales targets and maintaining a high sales performance with a desire to learn and grow within the company.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

TK Maxx
08.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

ASSISTANT STORE MANAGER

LUSH COSMETICS
01.2022 - 08.2023
  • Leading the shop floor by delegating tasks and ensuring that customers needs are being met as the main priority in store.
  • Scheduling in in-store events such as parties that we host with the customer's requests in mind and ordering in necessary product for such events.
  • Communication through emails, google updates and phone calls with both customers and higher management about store related products, updates and queries.
  • In charge of updating our google page about fun new products, collaborations and restocks to create customer conversion into store.
  • Took over the Store Manager role for 2 months leading up to a high trade time of year.
  • Rostering, controlling the shop floor, maintaining high visual merchandise standard and ordering large amounts of stock were all involved in this role while simultaneously training a supervisor to help assist & hire new casuals for Christmas trade.

3IC TO STORE MANAGER

DANGERFIELD
01.2021 - 01.2022
  • Successfully organised and packed click & collect orders of flagship store through stock allocation and relationship building with online sourcing team and sister stores.
  • Hired, trained, motivated and developed a staff of 12+ employees to maintain a high level of product knowledge and customer service.
  • Delegated tasks to create sales, maintain store presentation, change over weekly promotions and put out new stock through knowledge of strengths and weaknesses within team.
  • Responsible for store's daily operations, high volume of customer service and sales, creating rosters, visual merchandising and stock control.

RETAIL SALES ASSISTANT & SUPERVISOR

TK MAXX
01.2019 - 01.2021
  • Managed multiple large departments through stock allocation and visual merchandising to exceed company daily and weekly sales goals.
  • Collaborated with management in team training and development; including providing positive and constructive feedback to help inspire growth.
  • Incorporated theft prevention to assist in minimising product loss.
  • User defined adjustments, stock inventory, till counting and balancing.
  • Created and maintained store displays for optimal sales and organisation of weekly promotional displays and sale products.
  • Supervised floor staff and register operators.
  • Trained as shift supervisor and department manager.

RETAIL SALES ASSISTANT

KMART
01.2013 - 01.2019
  • Assisted customers with finding their ideal products and clothing styles.
  • Managed high volume of phone calls, customer enquires and complaints with successful conflict resolution.
  • Store maintenance, presentation and recovery during late night trade.
  • Assisted in the training of new employees with personal extensive retail experience and supervision.

Education

BACHELOR IN HUMAN SERVICES/MASTER IN SOCIAL WORK -

LATROBE UNIVERSITY
2019

DIPLOMA IN COUNSELLING -

AUSTRALIAN COLLEGE OF APPLIED PSYCHOLOGY
2017

Skills

  • 10 years of retail including 4 years of management experience in roles such as supervisor, assistant manager and store manager
  • Highly skilled in POS software & confidence in high volume sales in a flagship store
  • Visual merchandising & extensive stock control knowledge
  • Conflict resolution & team development (training and employee review experience)
  • Advanced results in achieving KPI's, budgets, liaising with head office & upper management
  • Strong communication skills with all levels of management, coworkers and clientele
  • Confidence is closing sales and ensuring return customers through creating and building rapport

References

Sandi Marx 

Co Assistant Manager

0410 721 136


Gabriella Vincent Gilmartin

Duty Manager

0490 257 591

Timeline

Assistant Store Manager

TK Maxx
08.2023 - Current

ASSISTANT STORE MANAGER

LUSH COSMETICS
01.2022 - 08.2023

3IC TO STORE MANAGER

DANGERFIELD
01.2021 - 01.2022

RETAIL SALES ASSISTANT & SUPERVISOR

TK MAXX
01.2019 - 01.2021

RETAIL SALES ASSISTANT

KMART
01.2013 - 01.2019

BACHELOR IN HUMAN SERVICES/MASTER IN SOCIAL WORK -

LATROBE UNIVERSITY

DIPLOMA IN COUNSELLING -

AUSTRALIAN COLLEGE OF APPLIED PSYCHOLOGY

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