Summary
Overview
Work History
Education
Skills
St Hildas Swimming Captain
Timeline
Generic

Victoria Hansen

Bundall,Queensland

Summary

I am an extremely passionate and driven person. I love learning new things and working with other people. I am very good at coming up with solutions to problems that I face on a daily basis. As a result of my history as a competitive swimmer, I have leant effective time management skills and how to organise efficiently. have always had an interest in the law and its relationship to insurance and would love to continue this in my future.

Overview

2
2
years of professional experience

Work History

Broking Assistant

BMS Coast To Coast
12.2021 - Current
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Answered and quickly redirected large volume of calls on central system.

Education

Bachelor of Law - Law

Bond University
Gold Coast, QLD
05.2024

Skills

    - I am able to prioritise tasks, manage resources and workloads to meet deadlines

    - I have excellent communication skills as I have extensive experience dealing with numerous clients

    - I am Confident in dealing with ‘difficult’ situations with respect and compromise

    - I am optimistic, motivated and energetic and love working with people

    - I work well as a team leader and a team member and I can provide motivation, direction and support for the team

    - I was national level swimmer for over 10 years and therefore I am encouraging and driven This also enhanced my ablity to be extremely organised and efficient at time management

St Hildas Swimming Captain

- In 2021 I was elected by my peers as the school swimming captain

- I learnt extensive leadership skills within this role.

- I was able to encourage and lead my team to achieve their own personal goals within the sport

Timeline

Broking Assistant

BMS Coast To Coast
12.2021 - Current

Bachelor of Law - Law

Bond University

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Victoria Hansen