Victoria Hansson
Rockingham,WA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Dynamic Library Technician with a proven track record at Star of the Sea Catholic Primary School, excelling in customer service and inventory monitoring. Adept at enhancing borrower engagement through innovative displays and programs, while fostering teamwork and collaboration. Recognized for attention to detail and adaptability in fast-paced environments.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Library Technician
Star of the Sea catholic Primary School
Rockingham, WA
02.2004 - Current
- Assisted borrowers/purchasers with product selection and inquiries and offering detailed information and recommendations.
- Processed sales transactions accurately and efficiently.
- Maintained product displays to enhance borrower engagement.
- Collaborated with team members to streamline operations.
- Provided training and support to new staff.
- Handled customer complaints with professionalism and empathy.
- Monitored inventory levels and facilitated restocking efforts.
- Received and submitted cash and card payments for desired merchandise.
- Organized promotional events such as book shows, seminars, exhibitions.
- Resolved customer issues promptly and efficiently.
- Maintained an up-to-date database of borrower/purchaser information including contact details, orders placed and payment history.
- Answered incoming telephone calls to provide products and services information.
- Cleaned shelves, counters and tables to maintain organized library.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted students and staff in locating resources and utilizing library systems.
- Trained new staff on library policies, procedures, and technology use.
- Monitored inventory levels and coordinated book orders with vendors.
- Maintained a clean and organized work area at all times.
- Organized library equipment and collections.
- Participated in professional development opportunities such as workshops or conferences.
- Conducted research to locate requested information for patrons.
- Prepared book orders for new acquisitions based on patron requests or collection needs.
- Attended meetings with senior staff members to discuss current projects and future initiatives.
- Conducted inventory checks of physical collections on a regular basis.
- Created displays to promote new publications or featured authors and topics.
- Checked out materials to patrons using automated circulation systems.
- Handled in-person and telephone requests for information and materials.
- Collected fines from customers for overdue books and resources.
- Generated overdue notices and followed up with patrons to recover items.
Education
Certificate 4 - Education Assistant/
Edith Cowan University
Mount Lawley, WA 02.1999 - 12.1999
Skills
- Sales transactions
- Inventory monitoring
- Adaptability
- Attention to detail
- Teamwork and collaboration
- Customer service
Timeline
Library Technician
Star of the Sea catholic Primary School
02.2004 - Current
Certificate 4 - Education Assistant/
Edith Cowan University
02.1999 - 12.1999