Victoria Heslip
Auchenflower
Summary
Experienced and proactive administration professional with a strong background in school administration, student support, and payroll coordination. Skilled in managing communication, scheduling, and high-pressure situations with discretion and empathy. Proven ability to support student learning through targeted interventions and collaboration with educators. Detail-oriented and team-focused, with a commitment to improving school operations and delivering exceptional service to staff, students, and families.
Overview
8
8
years of professional experience
Work History
Administration Officer
Brisbane Central State School
04.2024 - Current
- Coordinated and scheduled all relief teachers and teacher aides for the following day, ensuring they received timely and detailed communication regarding their assigned classes, flagged students, and relevant school events
- Served as the primary point of contact for all internal and external communications within the school, managing phone inquiries, relaying messages, and directing queries.
- Oversaw and maintained accurate student attendance records, proactively identifying patterns of concern and escalating cases to the principal for referral to external agencies .
- Compiled and submitted comprehensive, highly detailed student absence reports to support informed decision-making and follow-up action.
- Managed the email inbox for administration, ensuring follow-through on all requests from parents.
- Regularly engaged with parents and students in heightened emotional states, employing effective de-escalation strategies to calmly resolve issues and facilitate productive communication with school leadership.
- Responded to calls from school staff concerning students exhibiting escalated behaviour, exercising sound judgment and discretion to coordinate and allocate appropriate support resources as required.
- Synthesised and improved whole-school communication by creating an inclusive and accessible weekly visual timetable to address parent and community needs.
- Compiled a fortnightly school newsletter.
- Took initiative to create a register to track lost non-contact time for teachers.
- Worked closely with the guidance officer and principal in identifying students who may need intervention from third party, external organisations.
Payroll Officer
Education Queensland
04.2023 - 01.2024
- Managed payroll data entry and processing for hundreds of employees to comply with legislation and HR directives.
- Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
- Worked closely in a team to achieve collective goals and supported other team members when necessary.
- Answered phone calls from schools and staff, resolving complex queries and educating them on directives, leave and payroll processes.
Teacher Aide
Brisbane Central State School
03.2017 - 04.2023
- Supported students to make progress academically, behaviourally and personally.
- Provided targeted and strategic intervention for students with significant challenges in accessing the curriculum and participating in the classroom.
- Adapted prescriptive programs to meet individual student needs, ensuring alignment with research-based pedagogy.
- Assisted classroom teachers in the implementation of units, providing targeted teaching of content to students with additional needs.
- Collaborated closely with fellow teacher aides and educators to support shared students, effectively communicating progress and ensuring consistent, coordinated instruction.
Timeline
Administration Officer
Brisbane Central State School
04.2024 - Current
Payroll Officer
Education Queensland
04.2023 - 01.2024
Teacher Aide
Brisbane Central State School
03.2017 - 04.2023
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