Victoria Hill
Robina
Summary
Beauty professional with strong skills in client consultation, skin analysis, and advanced treatment techniques. Known for fostering team collaboration and achieving results. Adaptable to changing needs and reliable in high-pressure environments. Skilled in skincare, massage, facials, skin needling, HiFu and Fat Freezing.
Overview
8
8
years of professional experience
Work History
Sales Representative
The Online Beauty Warehouse
12.2024 - Current
- Developed strong product knowledge to effectively address customer inquiries and enhance sales opportunities.
- Executed daily order processing using internal inventory management systems to ensure timely fulfillment.
- Collaborated with marketing team to promote special offers, increasing customer engagement and driving sales growth.
- Assisted in maintaining visual merchandising standards for an appealing shopping experience that attracted customers.
- Identified trends in customer preferences to inform stock replenishment decisions and optimize inventory levels.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Beauty Therapist /Spa Host
Summer Elisabeth Day Spa
08.2024 - 10.2025
- Delivered exceptional facial and body treatments, enhancing client satisfaction and loyalty.
- Ran the Medi spa area of the day spa including watching the stock levels of the products and consumables needed to perform the treatments
- Implemented sanitation protocols to ensure a safe and hygienic spa environment.
- Assisted clients in selecting appropriate skincare products tailored to individual needs.
- Maintained accurate records of client services and preferences for personalized experiences.
- Provided aftercare advice, ensuring clients achieved optimal results from treatments.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Catering Assistant
John Flynn Hospital
02.2022 - 08.2022
- Assisted in meal preparation and delivery for patients, ensuring timely and accurate service.
- Maintained cleanliness and organization of kitchen and dining areas to comply with health regulations.
- Collaborated with dietary staff to accommodate special dietary needs of patients efficiently.
- Supported inventory management by tracking food supplies and reporting shortages promptly.
Area Team Leader
McDonald's
05.2017 - 02.2022
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on service protocols and operational procedures.
- Implemented process improvements to enhance workflow efficiency and customer satisfaction.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock levels.
- Conducted regular performance evaluations, providing constructive feedback for staff development.
- Developed and executed staff schedules, optimizing labor allocation for peak hours.
Education
Diploma of Beauty Therapy & Salon Management - Beauty
The French Beauty Academy
Robina, QLD07-2024
High School Diploma -
Varsity Collage
Varsity Lakes, QLD11-2020
Diploma of Business -
Prestige Training Academy
Varsity Lakes, QLD07-2020
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Client service
- Upselling and cross selling
Timeline
Sales Representative
The Online Beauty Warehouse
12.2024 - Current
Beauty Therapist /Spa Host
Summer Elisabeth Day Spa
08.2024 - 10.2025
Catering Assistant
John Flynn Hospital
02.2022 - 08.2022
Area Team Leader
McDonald's
05.2017 - 02.2022
Diploma of Beauty Therapy & Salon Management - Beauty
The French Beauty Academy
High School Diploma -
Varsity Collage
Diploma of Business -
Prestige Training Academy