Victoria Holman
TAYLORS HILL,VIC
Summary
Diligent and adaptable professional with 17 years of hands-on experience in retail and hospitality sectors. Adept at managing diverse administrative tasks, fostering strong client relationships, and delivering exceptional customer service. Seeking to leverage my extensive background and transferable skills to contribute to the smooth functioning of an organisation and support senior management in achieving their goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Retail Team Leader
Zoes Kitchen
08.2018 - 12.2022
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
Retail Assistant
Salt And Pepper
01.2016 - 08.2018
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash and counting change.
Store Manager
The Coffee Club
10.2013 - 10.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Supermarket Department Manager
Sainsbury's Supermarket
08.2005 - 06.2013
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Skills
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Exceptional communication and interpersonal skills
- Strong leadership and team-building capabilities
- Problem-solving and decision-making proficiency
- Skilled in inventory management and customer relationship management
Certification
Certificate IV in Retail Management
Edexcel Level 3 BTEC National Certificate in Travel and Tourism (United Kingdom)
Timeline
Retail Team Leader
Zoes Kitchen
08.2018 - 12.2022
Retail Assistant
Salt And Pepper
01.2016 - 08.2018
Store Manager
The Coffee Club
10.2013 - 10.2015
Supermarket Department Manager
Sainsbury's Supermarket
08.2005 - 06.2013
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