Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Victoria Huynh

Melbourne,VIC

Summary

Currently thriving in a Business Direct Advisor role at NAB, I bring a strategic, customer-focused mindset to every interaction. I am seeking to expand my career across business sectors where I can contribute to streamlined processes and continuous organisational growth. Known for adaptability, diligence, and a sharp ability to navigate complex systems, I am committed to delivering high-quality outcomes and expanding my professional scope.

Overview

5
5
years of professional experience

Work History

Business Direct Advisor

NAB, Melbourne
10.2024 - Current
  • Handle inbound calls from business customers.
  • Provide expert guidance on digital banking, loans and credit card solutions.
  • Build rapport and credibility to improve customer experience.
  • Manage time effectively to meet service standards in a fast-paced environment.
  • Coach junior bankers in developing skills and confidence needed to succeed.
  • Advised clients on financial products, ensuring alignment with individual goals and needs.

Retail Sales Associate

Zara, Melbourne
11.2023 - 09.2024
  • Resolved customer conflicts through active listening and empathetic approaches.
  • Worked proactively within a team and worked autonomously to achieve KPIs and customer satisfaction.
  • Replenished stock on shop floor and stock room to manufacturer standard.

Assistant Program Development (internship)

Westvale Community Centre, Melbourne
08.2023 - 10.2023
  • Facilitated weekly programs and informational sessions for members of an acquired brain injury group.
  • Supported the planning and organisation of community programs for the School Holidays.
  • Developed evaluation surveys for data collection and analysis of program effectiveness.
  • Proven ability to learn quickly and adapt to new situations.

Office Administrator

B Enhanced Health, Melbourne
03.2021 - 06.2023
  • Communicated appointment details and reminders to patients via phone, email, or text to ensure patient attendance.
  • Managed billing invoices through accounting software XERO.
  • Coordinated the distribution of referral letters to relevant specialists and healthcare providers.

Education

Bachelor of Health Sciences -

La Trobe University
Melbourne
11.2023

Skills

  • Business advisory & solutions-based selling
  • CRM systems (Salesforce, Siebel)
  • Time management
  • Critical thinking
  • Relationship building
  • Training and mentoring

LANGUAGES

Vietnamese
English

Timeline

Business Direct Advisor

NAB, Melbourne
10.2024 - Current

Retail Sales Associate

Zara, Melbourne
11.2023 - 09.2024

Assistant Program Development (internship)

Westvale Community Centre, Melbourne
08.2023 - 10.2023

Office Administrator

B Enhanced Health, Melbourne
03.2021 - 06.2023

Bachelor of Health Sciences -

La Trobe University
Victoria Huynh