Victoria Ignjic
Brighton,SA
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Front of House Staff Member
Royal Copenhagen
09.2022 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Disinfected frequently touched between guests to minimize infection risks.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Utilized POS system to receive and process food and beverage orders.
Salesperson
Ugly Swan
09.2023 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
Salesperson
5 Star Outdoors
09.2022 - 09.2022
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Crew Member
McDonald's Restaurant
06.2021 - 02.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
Volleyball Referee
Blackwood Recreation Centre
03.2021 - 12.2022
- Displayed courteous, friendly attitude and served as positive role model in volleyball matches.
- Participated regularly in volleyball officiating training to keep skills and knowledge current.
- Maintained constant focus and attentiveness during volleyball matches and displayed unfailing impartiality.
- Communicated with fans, coaches, players, and other umpires.
- Promoted good sportsmanship among players.
- Controlled game flow to maintain safe and fair environment.
Education
High School Diploma -
Brighton Secondary School
North Brighton, SA11.2023
Skills
- Customer Service
- Flexible Schedule
- Time Management
- Punctual and Reliable
- Money Handling
- Team Collaboration
- Customer Engagement
- Relationship Building
- Bilingual
Timeline
Salesperson
Ugly Swan
09.2023 - 09.2023
Front of House Staff Member
Royal Copenhagen
09.2022 - Current
Salesperson
5 Star Outdoors
09.2022 - 09.2022
Crew Member
McDonald's Restaurant
06.2021 - 02.2022
Volleyball Referee
Blackwood Recreation Centre
03.2021 - 12.2022
High School Diploma -
Brighton Secondary School
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