Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies
Languages
Timeline
Generic

Victoria Jaeger

Grange,SA

Summary

Experienced Account Manager with a track record of enhancing client satisfaction and retention at Wavemaker through exceptional service and strategic planning. Skilled in account management and teamwork, adept at resolving issues and fostering client relationships. Achieved high client retention, demonstrating strong analytical and collaborative abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Account Manager

Wavemaker
05.2016 - 02.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Research Assistant

University Of South Australia
01.2016 - 05.2016
  • Performed statistical, qualitative, and quantitative analysis.
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.

Intern

Hybrid Advertising And Marketing
08.2015 - 12.2015
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.

Intern

Network 10
07.2015 - 07.2015
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

Business Management - Marketing

University of South Australia
Adelaide, SA
03.2018

Skills

  • Account Management
  • Client Service
  • Teamwork and Collaboration
  • Client Relationship Management
  • Strategic Planning
  • Issue Resolution
  • Team Training
  • Goals and performance
  • Media Buying and Planning

Certification

  • Cert 2 in Digital Media, MFA - 2019
  • Cert 1 in Digital Media, MFA - 2018
  • Cert 1 in TV Buying, MFA - 2018
  • Facebook Blueprint Certification (buying/planning) - 2022
  • Facebook Community Management Certification - 2022
  • Training, Introductory Physics - 2015
  • Training, Adelaide School of Practical Philosophy - 2015
  • International Baccalaureate Diploma, Glenunga International High School - 2008

Accomplishments

    -The national winner of the Wavemaker Globetrotters competition, which enabled me to spend time working in Wavemaker's International offices in Dusseldorf, Germany and Warsaw, Poland

    - Winner of the national Wavemaker compliance award

    - Head of training and compliance for the Wavemaker Adelaide office

    Attended ongoing masterclasses for high achieving students hosted by the Ehrenberg-Bass Institute, at UniSA

    - A member of the Golden Key Honour Society, serving on the committee during my time at university

    - Volunteering for organisations including BackTrack for Kids, OzHarvest, UniSA Peer Mentorship Program, Flinders University Inspire Mentorship Program, CanTeen

Hobbies

I'm an avid music fan and in my spare time I play the keyboard and saxophone. I'm also a fitness fan who likes lifting weights and heading to the beach at 6am to watch the sunrise. I have two little boys (aged 2 and 3) who love dinosaurs and cuddles.

Languages

English
Native or Bilingual
German
Professional Working

Timeline

Account Manager

Wavemaker
05.2016 - 02.2024

Research Assistant

University Of South Australia
01.2016 - 05.2016

Intern

Hybrid Advertising And Marketing
08.2015 - 12.2015

Intern

Network 10
07.2015 - 07.2015

Business Management - Marketing

University of South Australia

Similar Profiles

CREATE PROFILE
Victoria Jaeger