Victoria Kirkwood
Cowes,Victoria
Summary
I am passionate about supporting the enjoyment of the natural environment in order to protect it. These values align me with the role of Ticket Sales and Service person at Phillip Island Nature Parks, where I would love to work.
As a local resident I have been actively involved in the community. Last year I started a local walking group with great success; 'Phillip Island Walk and Talk' (now nearly 170 members) to enable people to connect with each other, achieve wellbeing and fitness and to appreciate and enjoy beautiful Phillip Island.
Earlier this year I became self employed as a Results Coach and I work with teams all over Australia. I also work at Phillip Island Swim School as a Aqua Fitness Instructor. I am enthusiastic, with many years of customer service, working with a diverse range of populations. I offer strong communication skills, dependability and success at managing multiple priorities with a positive attitude.
Overview
16
16
years of professional experience
Work History
Results Coach
Self Employed
Cowes, Victoria
01.2022 - Current
- Started my own online business to assist people in career and business transition. I work with clients Australia wide.
- My success is building a strong rapport with people and helping them achieve the results they want in life. I have managed to exceed goals due to happy clients providing further business.
Aqua Fitness Instructor
Phillip Island Swim School
Cowes, Victoria
05.2021 - Current
- Teaching Aqua Fitness and Pilates to a diverse range of populations
- Effective communication and creating connections in a fun and inclusive way that enables wellbeing for a range of abilities
- Providing ongoing safety measures and a great workplace culture and working on improvement
- Working flexible hours
Personal Carer
Mobility
Cowes, Victoria
01.2021 - 08.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Home Supervisor
Ready Set Stay
Cowes, Victoria
02.2021 - 01.2022
- Provided assistance with supervising AirBnb's for company owners who were unable to go to the Island due to lock downs in place.
- Ensured cleaning was of a high standard in line with customer expectations and provided feedback
- Liaised with property owners, photographers, organised maintenance and cleaning companies
- Maintained compliance with company policies, objectives and communication goals.
- Evaluated performance and coached and trained new staff
Domestic Assistant
Mecwacare Malvern Centre
Cowes, Victoria
06.2021 - 10.2021
- Assisted elderly and disabled clients in their homes by providing company and domestic assistance.
- Maintained clean and comfortable environments with essential cleaning services.
- Following safety protocols and procedures to ensure a safe environment
English as a Second Language (ESL) Teacher
Private Tutoring
Cowes, Victoria
02.2020 - 02.2021
- Educated students in basics of English grammar and conversational speaking online.
- Developed activities and integrated technology to diversify instruction.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Service Level Planner
Medibank Private
Docklands, Victoria
01.2018 - 01.2020
- Planning and real time monitoring and management on a national scale with hundreds of staff within a complex multi skilled, 24/7 environment
- Intra-Day Plan (IDP) Optimization to ensure correct people scheduled to answer forecasted calls to ensure service quality and targeted grade of service
- Analysis and Communication of data to assist with the decision making of the operations managers and team
- Scheduling management and optimization including Shrinkage planning, absenteeism management and ongoing service requirements
- Worked flexible hours across a 7 day week
Case Manager
Medibank Private
Docklands, Victoria
10.2013 - 12.2017
- Case managed escalated customer concerns and resolved them in a timely manner with the highest level of customer service.
- Investigated and reviewed case information within Medibank policy guidelines and rules to formulate outcomes and update records.
- Provided quality feedback to team leaders and the wider business regarding service issues.
Hospital Liaison (Epworth Eastern)
Medibank Private
Box Hill, Victoria
01.2012 - 10.2013
- Communicated with family, pharmacies, hospice care, discharge planners and other professionals to complete seamless transitions.
- Reviewed and assisted patient benefits and entitlements in the medical and claiming process.
- Provided face-to-face patient visits, enhanced relationships through hospital satisfaction and customer advocacy.
Overseas Student Representative Liaison (RMIT)
Medibank Private
Carlton, Victoria
05.2011 - 01.2013
- Provided direct support to new and existing Overseas Students members (OSHC), RMIT staff and relevant stakeholders across four RMIT campuses
- Created effective communication channels between Medibank and RMIT to enhance the relationship and assist securing an ongoing contract.
- Promoted and initiated Medibank Corporate memberships through sales and cover reviews.
Education
Bachelor of Arts - Legal Studies
La Trobe University
Bundoora, VictoriaAqua Fitness Instructor
AUSTSWIM
Sydney Olympic Park, NSW09.2021
Life Coach Certificate
Authentic Education
Chatswood, NSW08.2021
Life Coach
International Coaching Federation Certificate
ICF, Fairfax, Virginia, USA08.2021
Skills
- Communication
- Customer Sales and Service
- Problem solving
- Flexibility
- Attention to detail
- Multi tasking ability
Timeline
Results Coach
Self Employed
01.2022 - Current
Domestic Assistant
Mecwacare Malvern Centre
06.2021 - 10.2021
Aqua Fitness Instructor
Phillip Island Swim School
05.2021 - Current
Home Supervisor
Ready Set Stay
02.2021 - 01.2022
Personal Carer
Mobility
01.2021 - 08.2022
English as a Second Language (ESL) Teacher
Private Tutoring
02.2020 - 02.2021
Service Level Planner
Medibank Private
01.2018 - 01.2020
Case Manager
Medibank Private
10.2013 - 12.2017
Hospital Liaison (Epworth Eastern)
Medibank Private
01.2012 - 10.2013
Overseas Student Representative Liaison (RMIT)
Medibank Private
05.2011 - 01.2013
Bachelor of Arts - Legal Studies
La Trobe University
Aqua Fitness Instructor
AUSTSWIM
Life Coach Certificate
Authentic Education
Life Coach
International Coaching Federation Certificate