Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Kyriakides

Sydney,New South Wales

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Cafe Manager

Campos Barangaroo
05.2022 - Current
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Delegated work to staff, setting priorities and goals.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Established relationships with local businesses or organizations that could refer customers to the cafe.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Trained new employees to perform duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and implemented customer service policies and procedures for cafe staff.

Tutor

First Education
11.2021 - 12.2023
  • Addressed specific student needs through parent and teacher coordination.
  • Created worksheets and other practice materials to reinforce concepts taught during tutoring sessions.
  • Built student self-confidence by working through concepts and using positive reinforcement techniques.
  • Presented tutoring workshops and academic support sessions for small groups.
  • Assisted students with understanding mathematical concepts such as algebra, geometry, and calculus.
  • Motivated students using feedback and encouragement.
  • Handled disciplinary problems with calm and poise and reported escalating issues to principal.
  • Established and enforced clear class objectives and requirements to promote consistent education for students.
  • Facilitated small group discussions on a variety of topics related to English literature and language arts.

Waitress /Barista

Mazza espresso
Sydney, New South Wales
06.2019 - 06.2022
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered phone calls to assist customers with questions and orders.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained work area and kept cash drawer organized.

Pharmacy Assistant

Harpers Pharmacy
Sydney, New South Wales
09.2018 - 09.2021
  • Answered customer questions about prescribed and OTC medications.
  • Trained new pharmacy staff in procedures and customer service standards.
  • Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Education

High School Diploma -

All Saints Grammar
Kingsgrove, NSW
06-2021

Skills

  • Staff Management
  • Skills Development
  • Expense Tracking
  • Team Leadership
  • Complex Problem-Solving
  • Spreadsheet Management
  • Research
  • Invoice Processing
  • Multitasking and Prioritization
  • Computer Proficiency

Timeline

Cafe Manager

Campos Barangaroo
05.2022 - Current

Tutor

First Education
11.2021 - 12.2023

Waitress /Barista

Mazza espresso
06.2019 - 06.2022

Pharmacy Assistant

Harpers Pharmacy
09.2018 - 09.2021

High School Diploma -

All Saints Grammar

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Victoria Kyriakides