Victoria Lauren Barns
Summary
Dedicated and results-driven professional with a proven track record of delivering exceptional customer service. Skilled in building strong relationships with clients, understanding their needs, and providing tailored solutions to ensure their satisfaction. Adept at effectively managing high-volume customer inquiries and resolving issues in a timely and efficient manner. Committed to delivering a positive customer experience and exceeding expectations through excellent communication, problem-solving, and interpersonal skills.
Overview
2024
2024
years of professional experience
Work History
Marketing Coordinator
Affordable Art Fair
- Worked closely with global and national teams to deliver a strategic marketing and engagement strategy across: Digital assets (Social media 45k + following and website), Outdoor advertising, PR, Signage and wayfinding, Ticketing (Eventbrite), Marketing CRM support (Salesforce), Blog content, eDM (Active Campaign), Partnerships and Sponsorships
- Aided the Fair Director in programming and curating and realising Brisbane Fair special features including the Discover: Young Talent stand
- Managed and looked after a over 100 galleries, and additional sponsors, and other third parties through CRM
- Engaged a growing database for our launch QLD fair and continued to develop email subscribers for other Australian fairs
- Worked closely with the Operations manager to deliver food and beverage offerings, including alcoholic beverage partnerships, and branded cafe activations
Associate Producer
Chrysalis Projects + POPSART
- Reported to and assisted the Creative Directors in the efficient and effective running of the Your Inner Circles Festival and associated events
- Coordinated the operation of events and formed the final run sheets/production schedules, etc
- Managed a team of volunteers, production crew & technicians
- Ensured WHS and oversaw risk assessments for the event
- Assumed the role of secretariat for meetings, writing agendas and taking minutes
- Record kept (Insurance and blue cards, etc)
- Drafted Contracts, Reports and Correspondence
- Provided on-ground support
- Assisted with marketing (Liasing with the PR company, Attending to Social media, some content creation, Website creation + maintenance, backend for ticketing/running ticketing reports, and tracking attendee reports/CRM)
Events and Hospitality Team Member
Eat Street Northshore
10.2022 - 11.2023
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Identified opportunities for upselling additional hotel services or amenities during guest interactions leading to increased revenue generation.
- Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
- Assisted event planners in organizing successful meetings and conferences by coordinating necessary logistics such as catering and audiovisual equipment setup.
Education
Bachelor of Fine Arts - Drama
Queensland University of Technology
12.2023
Skills
- Customer service
- Event planning
- Teamwork and collaboration
- Detail-oriented
- Relationship building
- Multicultural marketing
Awards
- QUT Executive Deans' Commendation for Academic Excellence, Queensland University of Technology, For achieving a 6.667 GPA in the Bachelor of Fine Arts in 2021 & 2022, 12/31/22
- 2021 M4M Marketing Award, Anywhere Awards / Anywhere Festival, For the facilitation of a highly successful community event empowering female-identifying artists., 12/31/21
Timeline
Events and Hospitality Team Member
Eat Street Northshore
10.2022 - 11.2023
Bachelor of Fine Arts - Drama
Queensland University of Technology
Marketing Coordinator
Affordable Art Fair
Associate Producer
Chrysalis Projects + POPSART