Victoria Lefeber
Chambers Flat,QLD
Summary
Results-driven supervisor with expertise in staff training, operations management, and customer satisfaction. Known for implementing health and safety protocols and optimizing staff schedules to enhance service quality. Detail-oriented supervisor skilled in effective communication and problem-solving. Experienced in coordinating schedules and training staff, committed to creating a safe working environment while promoting exceptional customer service.
Overview
8
8
years of professional experience
Work History
Supervisor
Lannys Fish n Chips
Chambers Flat, Qld
09.2018 - Current
- Supervised daily operations to ensure quality service and product standards.
- Trained and mentored staff on customer service techniques and food preparation.
- Coordinated staff schedules to ensure adequate coverage and meet customer demand during peak hours.
- Oversaw staff activities during daily operations.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Implemented health and safety protocols to ensure a safe working environment.
- Conducted performance evaluations to identify training needs and enhance staff capabilities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team collaboration and service delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Certificate II in Health Support Services -
TAFE Queensland
QLD10-2018
Springwood State High School
Springwood, Qld09-2018
Certificate II in Workplace Practices -
Springwood State High School
Springwood QLD09-2018
Certificate III in Early Childhood Education And Care -
Kool Kids Training College
Queensland12-2017
Skills
- Operations management
- Staff management
- Staff training
- Performance evaluation
- Schedule coordination
- Health and safety
- Customer satisfaction
- Service quality
- Team collaboration
- Time management
- Task prioritization
- Problem solving
- Innovative thinking
- Industrial hygiene
- Team building
- Reliability
- Adaptability
- Positive attitude
- Effective communication
Timeline
Supervisor
Lannys Fish n Chips
09.2018 - Current
Certificate II in Health Support Services -
TAFE Queensland
Springwood State High School
Certificate II in Workplace Practices -
Springwood State High School
Certificate III in Early Childhood Education And Care -
Kool Kids Training College