Victoria Lenchik
Bentleigh,Australia
Summary
Professional hospitality leader equipped to excel in Front of House role. Proven ability to manage teams, drive customer satisfaction, and adapt to changing operational needs. Strong interpersonal skills, keen organizational abilities, and focus on delivering exceptional guest experiences. Reliable and flexible collaborator dedicated to achieving outstanding results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Front of House Team Leader
Third Wave Cafe
11.2020 - Current
- Taking reservations, greeting, and seating guests
- Supervision, training and coordination of food and beverage employees
- Ensure that customers are served in a professional and diligent manner
- Resolve customer complaints regarding food service
- Observe and evaluate workers and work procedures to ensure quality standards and service
- Assign duties, responsibilities, and workstations to employees in accordance to work requirements
- Compile and balance cash receipts at the end of a day or shift
Sandwich Maker/cashier
Port Bakehouse
03.2018 - 10.2020
- Receiving and completing sandwich orders from customers
- Following specific recipe and producing sandwiches as per customer requirements
- Preparing and portioning all ordered sandwiches in a timely manner
- Cleaning and sanitizing all assigned work premises and food preparation equipment
- Obtaining payment from customers and issuing correct change to them
- Interpreting and complying with established food safety and cleanliness procedures
Food & Beverage Attendant / Cashier
Perth Concert Hall
05.2014 - 12.2017
- Company Overview: Perth Concert Hall is the home and serves as the primary performance venue for the West Australian Symphony Orchestra (WASO) and various prestigious international events
- Meeting and greeting guests in a positive and friendly manner
- Monitoring guest needs on a continual basis ensuring all requests will be promptly fulfilled
- Maintaining the guest event area in neat and orderly manner
- Handling customer enquiries
- Processing cash and card payments
- Maintaining a high level of cleaning standard
- Perth Concert Hall is the home and serves as the primary performance venue for the West Australian Symphony Orchestra (WASO) and various prestigious international events
Front of House, Coordinator
Cliftons
05.2012 - 03.2014
- Company Overview: Cliftons is Asia Pacific's leading provider of conference/seminar, computer training and video conferencing facilities
- Meeting and greeting all course attendees, instructors and clients in a friendly manner
- Responding quickly and professionally to client queries or requests
- Monitoring all aspects of client’s satisfaction with Cliftons and ensuring any issues are addressed in a timely manner
- Preparation of daily signage requirements
- Managing incoming and outgoing course materials
- Maintaining the client break out area
- Refreshing all occupied rooms during client break times
- Assisting clients/course instructors with photocopying, printing, organising documents and general administration
- Invigilating Australian Medical Council Exams
- Cliftons is Asia Pacific's leading provider of conference/seminar, computer training and video conferencing facilities
Education
Bachelor of Business Administration -
University Of Southern Queensland
01.2013
National Diploma - Hospitality Management
Whitireia Community Polytechnic
01.2008
Skills
- Customer Service
- Conflict Resolution
- General Administration
- PC Literate
- Point of Sale
- Multilingual
References
References will be provided upon request
Hobbies and Interests
- Outdoors
- Reading
- Skiing
- Music
- Movies
Personal Information
Visa Status: New Zealand Citizen Family Relationship Visa Subclass 461(No work restrictions)
Timeline
Front of House Team Leader
Third Wave Cafe
11.2020 - Current
Sandwich Maker/cashier
Port Bakehouse
03.2018 - 10.2020
Food & Beverage Attendant / Cashier
Perth Concert Hall
05.2014 - 12.2017
Front of House, Coordinator
Cliftons
05.2012 - 03.2014
National Diploma - Hospitality Management
Whitireia Community Polytechnic
Bachelor of Business Administration -
University Of Southern Queensland
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