VICTORIA MARMAROU

• Collaborated with area managers to evaluate needs and optimise operational plans.
• Managed procurement and inventory of office supplies and kitchen groceries, ensuring consistent availability and cost-efficiency.
• Coordinated domestic and international travel arrangements for office and retail staff, including transportation, accommodation and itineraries.
• Supported cross-functional teams in the planning and execution of store openings and closures, providing hands-on assistance with setup, administrative tasks and ensuring smooth operational transitions.
• Managed logistics for stock movement across head office, retail locations and warehouse, streamlining communication and ensuring timely transfers.

• Assisted in managing a national portfolio of over 1000 restaurants across Australia for one of the largest QSR chains.
• In depth, daily use of Dynamics 365 systems and Power BI applications.
• Central key contact for all stock and customer related queries, eg product ordering, delivery and invoice reconciliations.
• Working with key stakeholders across several different organisations to deliver consistent results and adhere to contract KPI’s.
• Managing customer risks and ensuring deliverables are achieved.
• Monitoring product range, maintenance product and customer data.
• Built strong business relationships with both Contracts Customer Engagement and Countrywide Members, ensuring that Countrywide are considered a positive option for appointment of Contracts.
• Ensuring the correct pricing methodology is applied for Contracts Customer Engagement.
• Providing support to the General Manager, Commercial Manager, Business Manager and Administration Team Leader.
• Maintaining and updating business processes and operations manuals.
• Building rapport with all levels on individuals and providing consistent customer support.
• Using Excel formula functionality to analyse reports and build data sets.
• Assisted in the testing and deployment of a department CRM solution and total system upgrade.

• Assisting internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Helping office staff prepare reports and presentations for internal or

client-related use.

• Corresponding with clients through email, telephone, or postal mail.
• Keeping the reception area clean and neat to give visitors positive first impression.
• Greeting incoming visitors and customers professionally and

provided friendly, knowledgeable assistance.

• Scheduling office meetings and client appointments for staff teams.