Victoria Marull
Sydney
Summary
Motivated and adaptable professional with extensive experience in retail, hospitality, and administration. Skilled in customer service, cash handling, POS operations, and team leadership, with a proven ability to maintain a welcoming and organised environment. Adept at training new employees, managing store operations, and ensuring seamless daily workflows. Strong communicator with a focus on providing exceptional customer experiences, problem-solving, and maintaining operational efficiency. Seeking an opportunity to contribute expertise and a positive attitude to a dynamic team.
Overview
8
8
years of professional experience
Work History
Retail Sales Assistant
Sheridan
11.2024 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
Shift Supervisor
Grill'd
07.2023 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Food and Beverage Assistant
The Mean Fiddler Bar And Grill
07.2023 - 11.2024
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Utilised strong communication skills to relay customer needs clearly between front-of-house staff and the kitchen team.
- Greeted and seated guests to provide friendly and welcoming experience.
Administrative Assistant
Platinum One Accounting Services
09.2022 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Shift Supervisor
McDonald's
09.2016 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
ROSA -
Galston High School
Certificate III - Retail Management
Charlie Bell Retail Management
08-2018
Skills
- Leadership
- Cash handling
- Adaptive
- Communication
- Store maintenance
- POS terminal operation
Timeline
Retail Sales Assistant
Sheridan
11.2024 - Current
Shift Supervisor
Grill'd
07.2023 - 11.2024
Food and Beverage Assistant
The Mean Fiddler Bar And Grill
07.2023 - 11.2024
Administrative Assistant
Platinum One Accounting Services
09.2022 - 07.2023
Shift Supervisor
McDonald's
09.2016 - 09.2022
ROSA -
Galston High School
Certificate III - Retail Management
Charlie Bell Retail Management
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