Teeanna Casperson
Gladstone,QLD
Summary
Innovative and goal-oriented professional committed to reaching mutual goals within the hired company and to continue on growing skillsets. I am a dedicated team player skilled at mediation and conflict resolution while keeping a motivated team to drive company success.
Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy while achieving striking results.
Overview
11
11
years of professional experience
Work History
Shipping Agent
LBH Australia
11.2023 - Current
- Managed customs clearance process for international shipments, ensuring compliance with all regulations and avoiding penalties.
- Maintained accurate records of shipping transactions to facilitate audits and ensure transparency in operations.
- Assisted in developing budgets for shipping department, ensuring optimal allocation of funds toward strategic goals.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Streamlined disbursement processes by implementing efficient filing and record-keeping systems.
- Reduced errors in disbursements by conducting thorough audits of payment requests.
- Managed high volume workload by prioritizing tasks effectively and meeting tight deadlines consistently.
- Collaborated with accounting staff to reconcile accounts payable ledgers regularly, maintaining accuracy in financial records.
Accounts & Approvals Coordinator
THE Shed Company
06.2020 - 11.2023
- Complied with established internal controls and policies.
- Prepared internal and regulatory reports, balance sheets and income statements.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Media Account Executive
Newscorp Australia
07.2018 - 06.2020
- Created and presented media and advertising packages to prospective customers.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Maximized ROI of advertising campaigns through continual analysis of performance, response-rates and results.
- Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Attended customer meetings, trade shows and conferences as company representative.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Store Manager
Yes Optus
04.2013 - 07.2018
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
- Drafted detailed legal documentation and meeting notes to support case files and move towards comprehensive conflict resolution.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Established and maintained operational standards four regional locations.
- Spearheaded market expansion plans for senior leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Education
Advertising -
Google Academy
Online2019
Certificate 3 Fitness | 2015 -
Australian Institute of Fitness
Brisbane, QLD2019
Certificate IV -
Queensland Institute of Aviation Engineering
Caloundra, QLD2012
High School Completion -
Ipswich Girls Grammar
Ipswich, QLD2009
Skills
- Written Communication
- Flexible and Adaptable
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Planning and Coordination
- Negotiating Agreements
- Employment Record Verification
- New Hire Orientation
- Recruitment and Staffing
- Office Organization
- Document Management
- Confidential Records Management
- Customer Relationship Development
- Business Development
References
References available upon request.
Timeline
Shipping Agent
LBH Australia
11.2023 - Current
Accounts & Approvals Coordinator
THE Shed Company
06.2020 - 11.2023
Media Account Executive
Newscorp Australia
07.2018 - 06.2020
Store Manager
Yes Optus
04.2013 - 07.2018
Advertising -
Google Academy
Certificate 3 Fitness | 2015 -
Australian Institute of Fitness
Certificate IV -
Queensland Institute of Aviation Engineering
High School Completion -
Ipswich Girls Grammar
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