Victoria McGuire
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Operations Manager, Customer Experience
Online Courses Australia
01.2020 - Current
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Gym Manager/ Owner Operator
Quany's Gym
01.2012 - Current
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrolment's.
- Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
- Trained employees on general procedures, gym rules and duties.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Reviewed and analyzed sales data to identify trends, make informed decisions, and set targets for future growth.
- Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
- Ensured compliance with all industry regulations by staying up-to-date on changes in legislation affecting the fitness industry.
- Negotiated contracts for group fitness instructors, personal trainers, and other professionals to maximize gym offerings while adhering to budget constraints.
- Evaluated employee performance regularly to identify areas of improvement and professional growth opportunities within the team.
Education
Bachelor of Business Admin -
Manchester University
England, UK07.2003
Skills
- Excellent Communication
- Organizational Skills
- Professionalism
- Hiring and Onboarding
- Time management abilities
- Adaptability
- Performance Evaluation and Monitoring
- Employee Motivation
- Operations Management
- Interpersonal Skills
- Effective leader
Professional References
Cheryl Brookes: CEO @Online Courses Australia
Ph. 0406 422 727
Timeline
Operations Manager, Customer Experience
Online Courses Australia
01.2020 - Current
Gym Manager/ Owner Operator
Quany's Gym
01.2012 - Current
Bachelor of Business Admin -
Manchester University
Similar Profiles
Nolan RamageNolan Ramage
Education Specialist at Online Courses AustraliaEducation Specialist at Online Courses Australia
AHMED ABD ELNASSERAHMED ABD ELNASSER
English Instructor at Online CoursesEnglish Instructor at Online Courses
Yegana MammadzadaYegana Mammadzada
English Instructor at Online CoursesEnglish Instructor at Online Courses