Victoria Meredith
Hampton Park,VIC
Summary
Adept at maintaining high standards of cleanliness and organization, I excelled as a Food & Beverage Attendant at Populus Cafe, where I enhanced customer loyalty and satisfaction through exceptional service and adaptability under pressure. Skilled in food safety and staff leadership, I played a key role in training new team members, significantly contributing to our collaborative work environment.
Overview
1
1
year of professional experience
Work History
Wait Staff Member
Parkview Cafe @ Dendy Park
01.2024 - 09.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Food & Beverage Attendant
Populus Cafe
05.2023 - 09.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
Education
Year 12 VCE - Year 12 VCE
Fountain Gate Secondary College
Narre Warren, VIC10.2024
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Food preparation
- Dining room organization
- Order accuracy
- Menu expertise
- Phone orders
- Beverage preparation
- Food presentation
- Staff leadership
- Table setting proficiency
Timeline
Wait Staff Member
Parkview Cafe @ Dendy Park
01.2024 - 09.2024
Food & Beverage Attendant
Populus Cafe
05.2023 - 09.2024
Year 12 VCE - Year 12 VCE
Fountain Gate Secondary College
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