Summary
Overview
Work History
Skills
Timeline
Generic

Victoria Mietchen

Newtown

Summary

A highly competent and agile administration professional with 17 years experience, I always strive to deliver the best experience for everyone I engage with, and for this to be evident in the results of the work that I do, and how I deal with others.


I am a very motivated individual and thrive in the office management domain, with a 'roll up my sleeves' approach; I do what needs to be done, and do not shy from a challenge, or a need to think outside of the box for solutions, and to streamline the way things are done where necessary.


I am known for my professionalism, cheerful nature and positive impact on a team as I like to bring a sense of humour and friendliness to situations, through being personable and warm, empathetic and assertive. I am engaging, and have a high EQ along with being a strong communicator. These are important when building rapport both internally and externally, and developing trust with a variety of people.


I hold my work ethic and professionalism to a high standard at all times. I am resourceful, pragmatic, and quick to think on my feet, and I take great pleasure in building relationships and successful collaboration.


To me all of these assets are non-negotiable attributes of an excellent EA, office manager, or operations leader.

Overview

20
20
years of professional experience

Work History

Project Manager

Perrett Laver
07.2022 - Current
  • Diary management for five internal consultants including travel arrangements
  • Strategic and efficient planning to coordinate the smooth running from start to end of all projects within my remit
  • Raising invoices and managing CRM database both input of accurate client and candidate information, and the maintainance thereof
  • Managing candidate and client logistics across anywhere from 3 – 12 projects at any one time, including concurrently organising all meetings, advertising as required, and report preparation
  • Assisting with coordination of onsite events such as client lunches and interviews.

Full time Division Assistant

EMM Consulting
05.2019 - 05.2022
  • Responsible for all administration requests in support of our Ecology and Heritage Departments
  • These tasks included: Entering casual timesheets for all casual staff on a weekly basis
  • All travel requirements for this busy division of two separate teams, including car hire and flight bookings, equipment hire/purchase
  • Formatting documentation (90% of which are technical recommendations, and assessments) per EMM’s stringent quality standards for all reports intended for clients and public arena, on a daily and/or weekly basis depending
  • Continual equipment and subcontractor register updates
  • Project management.

Office Manager

Geyer
09.2018 - 04.2019
  • Greeting guests and managing all inbound phone calls as required throughout the day
  • Office Management; Administration support to the team
  • Ordering stationery and supplies
  • Preparing and assisting with onsite and offline events such as Christmas Party, strategy sessions, client tours and dinners
  • Mail and distribution, updating staff leave, staff expenses and reconciliation of statements for Sydney and Brisbane studio
  • Executive Assistant including travel and diary management
  • Booking in meetings for senior staff (Studio Leaders, primarily that of the Sydney Studio)
  • Social media posts for LinkedIn and Instagram including copy and photos, and some work within InDesign.

Support Assistant

Schindler Lifts
04.2018 - 08.2018
  • Assisting a new team in the business with back end support work
  • Responsible for setting up connection boxes that were implemented into lifts nationwide, allowing the lifts to be contactable if an incident arise where the phone line is compromised
  • Assisting IT with the update and repair of company mobile phones
  • Responsible for repairs at Apple on a weekly basis to save on costs.

Data entry officer

The Benevolent Society
09.2017 - 03.2018
  • Importing and processing services for NDIS clients and their case managers.

Admin Assistant / Client Engagement Specialist

Medico Legal Opinions, then Unified Healthcare Group
03.2017 - 09.2017
  • Data entry
  • Cold calling stakeholders for better engagement with the doctor’s calendars on the businesses’ panel
  • Implementing tracking via spreadsheets for stakeholders to optimise the availability of said doctors
  • Assisting the Operations Manager with ad hoc administration tasks as required
  • Answering calls from stakeholders and ensuring they were dealt with in an educated, prompt, polite manner and form, and patching them onto the correct department as required
  • Canvassing legal clients from a list of hundreds, as per a provided industry profile, to educate potential clients about our service and online platform
  • Following up leads via calls and emails
  • Onboarding clients, ensuring they were trained by colleagues and followed up with for any queries or questions they may have
  • Implementing the company’s strong, core values such as integrity and accountability
  • Providing a constant and evolving administration presence for the Sydney consultancy sales team
  • Drafting commercial agreement documents
  • Managing conference stands including event coordination, liaising with prospective clients, venue arrangements.

Assistant Manager

The Sell Block
08.2015 - 02.2016
  • Administrative tasks
  • Cleanliness and merchandising
  • Stock management and control – attending to the input of newly arrived stock into our system in a timely and diligent manner as well as pricing and display in store
  • Attending to customer requests and enquiries.

Administration Manager / Events Coordinator / Facilities / Company Newsletter Editor

Tyndall Asset Management – Nikko Asset Management
08.2011 - 11.2014
  • Attending to guests and ensuring they were taken care of
  • Assisting investors and advisors with the processing of sensitive documentation related to their investments in a timely manner
  • Ensuring our office was replete with all necessaries – a fully stocked kitchen and stationery supply
  • Ensuring the floor was spotless and well maintained
  • Assisting Facilities Manager with the smooth running of our offices in all areas - from technology issues (assisting IT) and toners, through to appliances, fixtures and liaising with building management and engineers to resolve any problems or breakages on site
  • Responsible for brainstorming and sourcing content for the company newsletter and editing it from beginning to end
  • Coordinating events and functions in all facets of their management.

Receptionist and Administration Assistant

RSP Recruitment
10.2007 - 03.2008
  • Operated busy telephone system
  • Co-ordinated timesheets and weekly mail merge for Temporary staff on assignment
  • Received all visitors to the site and ensured their comfort whilst waiting
  • Maintained clean and tidy common areas and ensured they were fully stocked
  • Assisted with functions and managed room bookings
  • Various admin tasks for staff members and ad-hoc duties including mail collection/distribution, maintaining candidate and client database, photocopying, faxing and laminating.

Corporate Receptionist

The Photon Group and Legion Interactive
01.2006 - 06.2007
  • One of two receptionists attending busy switchboard, ensuring neat reception area and being first point of contact for visitors
  • Maintaining phone lists and comprehensive company database
  • Managing centralised documentation
  • Created document for Company Intranet to improve operations
  • After a few months I became Senior Receptionist following the departure of my colleague at which point I trained up the second receptionist as required by this demanding but rewarding role
  • Eventually, I was asked to join one of the other businesses also under Photon Group’s umbrella, called Legion Interactive
  • Customer Service Coordinator
  • Dealing with consumer calls, competition campaigns and winning participants in line with Company procedures
  • Assisting sales and marketing with email customer correspondence
  • Logging and tracking all calls related to the different campaigns and competitions running at any one time.

Receptionist and Office Manager

Mass Media Publicitas
07.2004 - 12.2005
  • Initiate smooth streamlined communications between all staff, clients and agencies
  • Assist Managing Director in daily tasks
  • Ensuring all office equipment and stationary is in working order and fully stocked
  • Establishing relationships with external and internal contacts
  • Collating information and disseminating appropriately
  • Diary management.

Skills

  • Office Management
  • Corporate Reception
  • Account Management and both BDM/CRM development
  • Copywriting and Editing
  • Data Entry and Database Management
  • Website Maintenance

Timeline

Project Manager

Perrett Laver
07.2022 - Current

Full time Division Assistant

EMM Consulting
05.2019 - 05.2022

Office Manager

Geyer
09.2018 - 04.2019

Support Assistant

Schindler Lifts
04.2018 - 08.2018

Data entry officer

The Benevolent Society
09.2017 - 03.2018

Admin Assistant / Client Engagement Specialist

Medico Legal Opinions, then Unified Healthcare Group
03.2017 - 09.2017

Assistant Manager

The Sell Block
08.2015 - 02.2016

Administration Manager / Events Coordinator / Facilities / Company Newsletter Editor

Tyndall Asset Management – Nikko Asset Management
08.2011 - 11.2014

Receptionist and Administration Assistant

RSP Recruitment
10.2007 - 03.2008

Corporate Receptionist

The Photon Group and Legion Interactive
01.2006 - 06.2007

Receptionist and Office Manager

Mass Media Publicitas
07.2004 - 12.2005
Victoria Mietchen