Victoria Michels
Ascot
Summary
I have 20years plus experience in customer service and fashion retail. A proven leader with a track record of enhancing customer satisfaction and boosting sales at Witchery Fashions. Skilled in payroll administration and fostering teamwork, I excel in creating positive customer experiences and improving profitability. My strategic approach to inventory and staff management has significantly reduced costs, demonstrating my ability to drive company success. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
19
19
years of professional experience
Work History
Casual Sales Assistant
Witchery Fashions
08.2023 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Restaurant Manager
Kent Road Bistro
05.2020 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Store Manager
Witchery
04.2023 - 08.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Store Manager
Witchery
01.2022 - 04.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Restaurant Supervisor
One Fifty Ascot
04.2017 - 03.2020
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
Store Manager
Witchery Fashions
02.2005 - 04.2009
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Education
High School Diploma -
St Rita's College
Clayfield QLD12.1998
Skills
- Staff Scheduling
- Investigating Complaints
- Fire Safety Regulations
- Money Handling
- Customer Retention
- Customer Service Best Practices
- Payroll Administration
- Suggestive Selling
- Profit and Loss Reporting
- Budget Administration
- Employee Support
- Calm and Pleasant Demeanor
- Teamwork and Collaboration
- Billing and Payment Processing
Timeline
Casual Sales Assistant
Witchery Fashions
08.2023 - Current
Store Manager
Witchery
04.2023 - 08.2023
Assistant Store Manager
Witchery
01.2022 - 04.2023
Restaurant Manager
Kent Road Bistro
05.2020 - Current
Restaurant Supervisor
One Fifty Ascot
04.2017 - 03.2020
Store Manager
Witchery Fashions
02.2005 - 04.2009
High School Diploma -
St Rita's College
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