Victoria Morrison
Summary
Passionate and creative Learning and Development professional skilled in designing, delivering, and coordinating engaging training programs that align with business goals. Expert in stakeholder engagement, needs analysis, and applying adult learning principles to create inclusive and impactful learning experiences. Known for being responsive, fostering collaboration, and using fun to enhance learning. Strong project management skills with a focus on continuous improvement and boosting employee performance.
Overview
21
21
years of professional experience
Work History
Snr Capability Officer, Regulatory Capability - Hospitality and Racing
NSW Dept. Creative Industries, Tourism, Hospitality & Sport
07.2023 - Current
- Drive creation and execution of targeted learning programs and development initiatives to enhance regulatory performance across Hospitality and Racing teams
- Manage and deliver learning initiatives, ensuring alignment with organisational goals
- Collaborate with SMEs and managers to design and develop tailored training programs, elearning content, and induction programs for different audiences
- Conduct Learning Needs Analyses (LNAs) and develop learning pathways to address skill gaps
- Build and maintain the SharePoint site for centralised training resources
- Organise upskilling sessions to enhance staff engagement and knowledge retention
- Administration of LMS, generating reports to track progress and learning outcome
Advisor, Capability Design
NSW Public Service Commission
04.2021 - 06.2023
- Delivery of cross-cluster capability uplift programs and coordination of Communities of Practice for NSWG (HR, people management & digital capability)
- Project management support of People Manager Capability Uplift programs - includes design, scheduling and evaluation of masterclasses, group mentoring, cross-sector blended learning course (elearning and live workshops)
- Development of program content (slide decks, handbooks, needs analysis surveys, evaluation forms) and promotional materials (videos, newsletters, social media posts, website copy)
- Presentation of program information to large and small groups and demonstration of online capability tools related to the NSW Public Sector Capability Framework
- Provide advice to internal teams on inclusive design for elearning projects and documentation accessibility
- Coordination of cross-sector Advisory Boards/Governance Groups for programs
- Backend administration of online platforms - Campaign Monitor (newsletters), Drupal (website CMS), Mentorloop (mentoring), Humanitix (event management)
Senior Advisor, Learning and Development
NSW Department of Education
04.2022 - 04.2023
- Design, development and delivery of learning and development initiatives
- Build and maintain strong stakeholder relationships - leadership team, SMEs, HR
- Review and modify learning content for mandatory elearning project, test and release courses
- Research and develop Learning Plans for corporate teams from LNAs
- Research and develop Capability Development Guides with curated content
- Develop promotional and other communications for varied audiences – slide decks, SharePoint content (Corporate Learning Centre) and social media posts
- Present and demonstrate learning service options to internal teams
- (Acting Quality Assurance Project Lead) Oversee learning quality assurance project - manage stakeholders and provide timely reports to SLT, contribute to process design, deliver virtual training sessions, develop project documentation (schedules, checklists, slide decks, job aids, communications, email templates and job aids), upload courses and programs to learning management system
Acting Senior Advisor, Learning Design
NSW Dept. of Planning, Industry and Environment
02.2020 - 03.2021
- Designed & developed blended learning solutions for behaviour change initiatives
- Management of elearning projects
- Included: storyboard and prototype design, module development in authoring tools, stakeholder management, user acceptance testing and deployment of courseware on LMS
- Titles included: Flexible Working, COVID-19 WHS Awareness, Respectful Workplace Behaviours, Cyber and Information Security
- Developed and executed communication strategy to promote learning opportunities across the organisation
- Includes: producing social media content, course outlines, surveys, design/maintenance of intranet
- Curation of LinkedIn Learning and other content aligned to capability framework
Coordinator, Learning & Development
NSW Department of Industry
01.2017 - 01.2020
- Managed delivery of learning events, ensuring a high customer satisfaction rate
- Supported learning across diverse capability topics and delivery modes
- Management of learning event logistics, included: liaising with training providers and venues, contract preparation, and managing participants
- LMS administration, included: maintaining learning records, reporting
- Responsibility for financial tasks, included: costing programs and invoicing
Health Coach & Program Facilitator
Weight Loss Mind Coaching
01.2011 - 01.2017
- Coached professional women to develop skills for implementing healthy lifestyle changes using applied positive psychology techniques
- Developed and distributed online content to local and global audiences via social media, blogs, articles, podcasts, webinars, videos, images, and ebooks
Group Personal Training Franchise Co-Owner
Step into Life Glebe
01.2007 - 01.2014
- Managed fitness training business of 100+ clients and 4 personal trainers
- Business management operations including marketing, customer service, contract management, program delivery and staff recruitment and development
Learning & Development Consultant
Various Contracts
01.2004 - 01.2010
- Created and delivered training and projects for high-profile organisations
- Commonwealth Bank of Australia – Recognised for the quality instructional design of teams, systems, and process learning programs
- Westpac – Strengthened Cert IV in Finance learning modules for staff
- Promina/ Suncorp – Promoted the instructional design of elearning titles delivered via a Saba Learning Management System
- ING Australia – Documented procedures and wrote training material for a financial policy administration system
- Nestle Australia – Created Business Continuity and Disaster Recovery Plans
- Chubb Security – Produced User Guides for billing, CRM and policy admin
- Database systems
- Delivered MS Office training to call centre staff
Education
Graduate Certificate - Organisational Development and Training
Southern Cross University
Bachelor Degree - Health Administration
University of New South Wales
Certificate IV - Learning Design and Facilitation
Institute for Learning and Performance
Certificate IV - Personal Training
Australian Institute of Fitness
Certificate III - Telephone Counselling
Lifeline Australia
Skills
- Training Design & Delivery – Design and deliver engaging training programs that align with business goals, consulting with management and SMEs to ensure relevance and impact
- Learning Technology & Digital Tools – Proficient in website CMS, AI tools, social media, and eLearning platforms, including Articulate 360, Adapt, ELMO, PowToon, Canva, SQUIZ, Drupal, ChatGPT, and Notebook LM
- Instructional Design & Adult Learning – Apply learning design principles to develop high-quality behavioural, compliance, and systems training content that drives real-world application
- Project & Stakeholder Management – Manage end-to-end learning projects, balancing business needs, managing expectations, and ensuring quality outcomes
- Microsoft 365 Expertise – Advanced skills in MS Teams, PowerPoint, Word, Excel, Outlook, Forms, Planner, OneDrive, and SharePoint for training development and collaboration
- Culture & Organisational Development – Self-motivated and adaptable, contributing to organisational growth through capability-building initiatives and fostering a strong learning culture
Past Volunteering
- Lifeline Telephone Counsellor
- Primary Ethics Teacher
- Braeside Bushcare
Recent Development
- The Professional Regulator Program, National Regulator CoP and ANZSOC
- Springboard Development Program for Women, Fly Consulting
- Interactive Storytelling Accelerator Program, ElearningSecrets.com
- Advanced Creative Thinking Masterclass, Methodry Design Thinking
Interests
- Physical fitness (Olympic weightlifting)
- Mixed media art
- Audiobooks and podcasts
- Meditation
Timeline
Snr Capability Officer, Regulatory Capability - Hospitality and Racing
NSW Dept. Creative Industries, Tourism, Hospitality & Sport
07.2023 - Current
Senior Advisor, Learning and Development
NSW Department of Education
04.2022 - 04.2023
Advisor, Capability Design
NSW Public Service Commission
04.2021 - 06.2023
Acting Senior Advisor, Learning Design
NSW Dept. of Planning, Industry and Environment
02.2020 - 03.2021
Coordinator, Learning & Development
NSW Department of Industry
01.2017 - 01.2020
Health Coach & Program Facilitator
Weight Loss Mind Coaching
01.2011 - 01.2017
Group Personal Training Franchise Co-Owner
Step into Life Glebe
01.2007 - 01.2014
Learning & Development Consultant
Various Contracts
01.2004 - 01.2010
Certificate IV - Learning Design and Facilitation
Institute for Learning and Performance
Certificate IV - Personal Training
Australian Institute of Fitness
Certificate III - Telephone Counselling
Lifeline Australia
Graduate Certificate - Organisational Development and Training
Southern Cross University
Bachelor Degree - Health Administration
University of New South Wales
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