Victoria Nguyen
Mawson Lakes,SA
Summary
Extremely enthusiastic, dedicated and results-driven Pharmaceutical Engineer with more than 6 months experience in Research and Development and over 2 years of experience in Pharmaceutical and Medical devices segment as sales and marketing position, launching the new medical device into hospital system, providing clinical support through many seminars as well as representing the company in the oversea Ophthalmology Conference.
Confident Research Intern with commitment to excellence and background in Pharmaceutical Formulation and Validation. Effective collaborator with great organization and communication skills. Proven history of detail-oriented and accurate work.
Overview
6
6
years of professional experience
Work History
Quality Assurance Intern
US Pharma USA
05.2023 - 08.2023
- Implemented rigorous testing of products in order to ensure the pharmaceutical products meet all quality assurance standards, policies and procedures.
- Assisted with planning of quality assurance testing projects following functional specifications.
- Determined overall product quality by accurately conducting and evaluating various QA tests.
- Performed analytical tests for the products produced by formulation team
- Designed appropriate testing methods to evaluate the dissolution and stability of the drugs
- Interpreted analytical data, converting to technical documentation for use in training manuals and standard operating procedures.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Research and Development Intern
US Pharma USA
02.2023 - 05.2023
- Attended meetings and presentations to learn project details.
- Collaborated with research teams to develop project plans aligned with target timescales.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Documented and developed engineering procedures and processes ensure it is in compliance with Good Manufacturing Practice (GMP)
- Selected research tools and methods to access and analyze required data.
- Utilized job-related software to perform descriptive and multivariate statistical analysis of data.
- Created detailed reports on engineering activities and findings.
- Collaborated with Quality Assurance and Quality Control departments to ensure the stability of dosage form and facilitate successful project completion.
Customer Experience Officer
Australian Institute Of Management
07.2022 - 12.2022
- Addressed customer service enquiries via phone and email as well as delivered outstanding support.
- Addressed customer concerns, gave appropriate resolutions, escalated where required.
- Liaised with a cross section of internal and external stakeholders to improve customer experience exceed team goals through effective client satisfaction rates.
- Produced reports and analysed data to provide recommendations to management regarding quality of service such as speed of resolution.
- Utilised Salesforce software to manage the sales and develop business structure.
- Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores 97%.
Research Assistant
University of Adelaide, Pharmaceutical
12.2020 - 06.2021
- Investigate the potential of nanoparticles as vaccine candidates by study the expression of virus-like-particles by E
- Coli expression in the Downstream process
- Conducted fermentation in Upstream process
- Prepared experiment materials and unit of operation in accordance with the protocols
- Conducted experiments on prepared samples
- Assisted with collecting and analysing data using various statistical methods
- Write reports to summarize data and the implications of the results in the investigation of protein stability
- Prepared and sterilized the laboratory instruments according to the operating procedures
- Maintaining quality standard to preserve the integrity of data and findings
- Maintaining a clean and safe in compliance with Health, Safety and Well-being standard
Marketing Intern
AUG Student Services
11.2020 - 03.2021
- Proficiently worked as a consultant for international student events and organize the event in the most efficient, attractive and cost-effective way
- Responsible for planning and organizing events while managing all project delivery elements within time limits
- Job entails searching target audiences in the market, identify event opportunities and generate interest
- Provide feedback and periodic reports to stakeholders
- Propose ideas to improve provided services and event quality
- Cooperated with other colleagues to organize facilities and manage all event’s details such as decoration, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotion material
- Proactively handle any arising issues and troubleshoot any emerging problems on the event day
- Coordinate all aspects of professional meetings and events
- Propose marketing strategies for students in Twinning program from overseas
- Communicate with the team in general as well as Vietnamese
- Students Association to promote the program to all students and staffs in partner’s College and University via promotion plans, flyers, other types of advertising, etc
- Professionally handling customer’ inquiries, special needs about the program in a timely manner as well as delivering excellent customer service and listening skills to maintain high level of satisfaction for students and company staffs
- Representative for AUG in many students’ events in order to promote the company’s student services, migration information and upcoming events/campaigns.
Product Sales and Marketing
Hoang Khanh
09.2017 - 02.2020
- Pharmaceutical and Medical Equipment Company
- Proficiently perform the job of as a sales and marketing intern in a Pharmaceutical and Medical Equipment Company
- Conducted market research, gather information of ophthalmologic product, specifically cataract surgery products
- Prepared presentation to introduce and launch new products with nationwide partners
- Successfully bring new products into use in Eye Hospitals across the country, particularly monofocal and multifocal intraocular lenses
- Participated in the oversea Ophthalmology Conference as the company representative
- Interpreter for colleagues and customers in Vietnam with foreign partners in the Ophthalmology conferences, AA0-
- American Academy of Ophthalmology (2019) and ESCRS –
- European Society of Cataract and Refractive Surgeons
- Conference Translator
- Effectively assist and take care of customers in many company’s product seminars as well as gather inquiries, professional opinions from ophthalmologists, pharmacists and board of director in Eye hospital
- Ensure the high satisfaction level of customers, ophthalmologists, received excellent feedback and exceed sales targets of new released products
Teaching Assistant
Ho Chi Minh City University of Technology
09.2019 - 01.2020
- Worked as a role of teaching assistant for Soft Skills Class in the Office for International Study Programs – Ho Chi Minh City University of Technology
- Specialized as an individual teaching assistant by simplifying English concepts while coaching students to solve problems by critical thinking.
- Conducted comprehensive test review sessions which supported the students with critical thinking and enhanced problem- solving skills
- Facilitated several soft skill courses as a class assistant by providing personal experiences and additional guidance to student during class
- Coordinated with extracurricular activities and seminars to apply the knowledge learned in hypothetical situations
- Effectively assisted student in the Community project with the aim of benefiting the community, helping disadvantaged people
- Proficiently provided and guided the student with professional eloquence, persuasive reasoning along with competent presentation skill, the group won the 3rd price in the competition.
eTeacher
Tutor Company, Ltd
04.2018 - 12.2019
- Performed the job as a personal tutor of eTeacher Tutor Company for a primary student
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Patiently guided the child with Mathematics and English concepts while developing her independent learning skills,
- Encouraged the child in completing set tasks on time as well as having a well preparation for every day lesson.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Supported the child to elaborate good study habits and to be responsible for their own learning
- Maintaining a professional teaching environment and ensure the high level of scores received from student’s homework by updating the teaching methods that are suitable for each subject.,
Education
Bachelor - Chemical and Pharmaceutical Engineering
University of Adelaide
Adelaide, SA05.2022
Bachelor - Chemical and Pharmaceutical Engineering
Ho Chi Minh City University of Technology
2019
Skills
- Knowledge of Pharmaceutical terms, Engineering calculations, Laboratory procedures
- Research and Development Testing, including research records and data processing
- Product Formulation and Design
- Data Analysis
- Validation skills with demonstrated knowledge within the areas of equipment/process/computer system
- Pharmaceutical laboratory instruments control and operation
- Laboratory Equipment Maintenance
- Regulatory Compliance, PPE Compliance
- Microsoft Office software
- Effective teamwork, Strong leadership skills
- Problem-solving, time-management and multi-tasking abilities
- Excellent Presentation and Negotiation skills
- High Interpersonal Communication Skills, Written and Verbal Communication
- Excellent organizational skills, including being able to plan and prioritize tasks
Accomplishments
- Achieved Third prize in the Presentation contest of Community Project at Ho Chi Minh city Univeristy of Technology (HCMUT).
- Won the Consolation Prize in the HCMUT's Innovation Contest 2019 with the Anti Toluene & Acetone Mask Project for workers in the chemicals working environment.
- Representative of the HCMUT's innovation finest project - UVI sanitizing project at the Startup Exchange 2019 Conference
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Quality Assurance Intern
US Pharma USA
05.2023 - 08.2023
Research and Development Intern
US Pharma USA
02.2023 - 05.2023
Customer Experience Officer
Australian Institute Of Management
07.2022 - 12.2022
Research Assistant
University of Adelaide, Pharmaceutical
12.2020 - 06.2021
Marketing Intern
AUG Student Services
11.2020 - 03.2021
Teaching Assistant
Ho Chi Minh City University of Technology
09.2019 - 01.2020
eTeacher
Tutor Company, Ltd
04.2018 - 12.2019
Product Sales and Marketing
Hoang Khanh
09.2017 - 02.2020
Bachelor - Chemical and Pharmaceutical Engineering
University of Adelaide
Bachelor - Chemical and Pharmaceutical Engineering
Ho Chi Minh City University of Technology
Similar Profiles
SCOTT STEWARTSCOTT STEWART
Specialty Sales Representative at Fidia Pharma USASpecialty Sales Representative at Fidia Pharma USA
Courtney DrostCourtney Drost
Quality Assurance Complaints at Aurobindo Pharma USAQuality Assurance Complaints at Aurobindo Pharma USA
Srikanth BommareddySrikanth Bommareddy
Senior Director of Technical Operations at AUROBINDO PHARMA USA Inc.Senior Director of Technical Operations at AUROBINDO PHARMA USA Inc.
Sandun DiyalagodaSandun Diyalagoda
Planning Engineer at U.S.S Engineering (Pvt) Ltd.Planning Engineer at U.S.S Engineering (Pvt) Ltd.
SHUSHIL POKHRELSHUSHIL POKHREL
Automotive Technician at Newspot MotorsAutomotive Technician at Newspot Motors