Summary
Overview
Work History
Education
Skills
Cooking, reading and History
Timeline
Generic

Victoria Nilsen

Melbourne,Victoria

Summary

Proven track record in enhancing community engagement and client satisfaction by showcasing exceptional organizational skills and interpersonal communication. Spearheaded continuous improvement initiatives, achieving notable increases in event participation. Expert in teamwork and collaboration, adept at multitasking and problem-solving to deliver tailored lifestyle management solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

1
1
year of professional experience

Work History

Lifestyle Coordinator

Blue Cross
  • Developed strong relationships with local entertainers , securing dates for community events.
  • Collaborated with residents to identify interests and preferences, tailoring programs accordingly.
  • Increased community engagement through the organization of various social activities and gatherings.
  • Facilitated communication between residents in order to build a sense of camaraderie within the home.
  • Continuously researched industry trends in order to stay current on popular lifestyle themes or event ideas.
  • Provided exceptional customer service when responding to inquiries from members regarding upcoming events or addressing concerns about past activities.

Wesley Mission

Wesley House Family Svc
  • Negotiated contracts with vendors and service providers to secure favorable terms that supported mission objectives while maintaining budgetary constraints.
  • Organized regular debriefings after each mission''s completion, gathering feedback from team members to inform future planning efforts.
  • Advised senior leadership on strategic decisions related to departmental operations and resource allocation.
  • Championed continuous improvement initiatives within the department, encouraging staff members to identify opportunities for growth and innovation.

Chef

Cafe Centro
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Maintained high standards of cleanliness and organization in kitchen, passing all health inspections with excellent ratings.

Community Aged Care Worker

Private Care
  • Assisted clients with daily living activities, promoting independence and overall wellbeing.
  • Provided compassionate companionship to clients, fostering a strong sense of community and belonging.
  • Implemented fall-prevention strategies within clients'' homes to reduce risk of injury due to slips or trips.
  • Monitored client health and reported changes or concerns to appropriate healthcare professionals in a timely manner.
  • Supported families in understanding the unique challenges faced by aging loved ones, offering guidance on available resources and services.
  • Maintained detailed records of client progress, documenting achievements and areas for improvement.
  • Facilitated social activities for clients, encouraging engagement and participation in community events.

PAG Worker

Mecwacare
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers. Relived management when necessary.
  • Managed medications.

Lifestyle Manager

Estia Health Aged Care
06.2013 - 01.2014
  • Coordinated exclusive events and experiences, creating memorable moments for clients and their guests.
  • Enhanced client satisfaction by providing personalized lifestyle management services and tailored solutions.
  • Oversaw household staff recruitment and training processes, ensuring optimal performance levels were achieved across all areas in the Lifestyle department.
  • Provided emotional support and companionship to clients.
  • Identified needs and coordinated plans for functions and outings.
  • Streamlined daily operations for clients, resulting in improved health and reduced stress.
  • Participated in team meetings and staff training sessions.
  • Helped clients to maintain independence and quality of life.
  • Developed and implemented activities to improve clients' quality of life.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Education

Aged Care

Donvale Community House
Donvale, VIC

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Team building
  • Interpersonal Communication
  • Safety Monitoring
  • Continuous Improvement

Cooking, reading and History

  • I am fascinated by history and there fore when I travel once a year. particularly interested in English Monarchy.
  • Love to read non fiction books of real people, places and stories.
  • Cooking, love to cook everything and anything.

Timeline

Lifestyle Manager

Estia Health Aged Care
06.2013 - 01.2014

Lifestyle Coordinator

Blue Cross

Wesley Mission

Wesley House Family Svc

Chef

Cafe Centro

Community Aged Care Worker

Private Care

PAG Worker

Mecwacare

Aged Care

Donvale Community House

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Victoria Nilsen