Volunteering at disability facility
Victoria Oppong
IT Support
Melbourne,VIC
Summary
Dedicated IT support professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support position. Ready to help team achieve company goals. Offering excellent communication and good judgment. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic IT Support Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Hardware and Software configuration and training in Troubleshooting. Motivated to learn, grow and excel in IT industry.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Quality Assurance Officer
Food Pty Ltd
Melbourne, Australia
09.2016 - Current
- Assisting in auditing for FSSC
- Creating PowerPoint presentation for meetings
- Using excel to create stock inventory and production forms
- Generating reports form either PDF or excel from installed software for equipment
- Setting up of computer and installation of software
- Execute Troubleshooting of hardware and resolving printer issues.
- Provided extensive quality assurance training via both in-person and remote teleconferences.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Implemented new quality assurance and customer service standards.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Performed routine maintenance and calibration on testing equipment.
- Provided training to over 5 onboarding team members since 2019.
IT Helpdesk Officer (Intern)
MCG Computers Pty Ltd
Preston, Australia
06.2022 - 09.2022
- Recovery, backup and Installation of Software and hardware
- Providing IT support on phone, email or remotely
- Ticketing and updating jobs on company’s CRM
- Troubleshooting and diagnosing system errors relating to either hardware or software
- Setting Printer on Network server
- Liaising with SLA on warranties and services on behave of clients
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Increased customer satisfaction by resolving issues.
- Prepared variety of different written communications, reports and documents.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
- Repairing 5 to 10 laptops daily relating to Blue Screen Issues or booting issues
- Prepared variety of different written communications, reports and documents
Insurance Officer
Vanguard Assurance Company Ltd
Kumasi, Ghana
05.2013 - 10.2014
- Undertake Underwriting of Policies
- Managed over 50% clients claims and enquires on daily basis
- Performed installation of hardware and software on company's devices
- Complied with established internal controls and policies
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Established and checked coding procedures, monitored reports and updated internal files
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects
Education
Some College (No Degree) - Information Technology
Performance Education
Melbourne, VIC 11.2021 - 11.2022
Bachelor of Information Technology - Information Technology
Kent Institute
Melbourne, VIC 07.2018 - 07.2021
Bachelor's In Geology - Geology
University of Ghana
Accra, Ghana 06.2008 - 04.2011
Skills
Windows 7, Window 10 and LinuxApache web server
Lucid Chart, GitHub, Figma and MS Office 0365
Technical Support
Project Management
Technical Writing
Programming
Hardware and Software installation
Technical Analysis
Systems Analysis
Active Directory
Microsoft Azure
Additional Information
- 2
Interests
Art work
Travelling
Cooking and baking
Timeline
IT Helpdesk Officer (Intern)
MCG Computers Pty Ltd
06.2022 - 09.2022
Some College (No Degree) - Information Technology
Performance Education
11.2021 - 11.2022
Bachelor of Information Technology - Information Technology
Kent Institute
07.2018 - 07.2021
Quality Assurance Officer
Food Pty Ltd
09.2016 - Current
Insurance Officer
Vanguard Assurance Company Ltd
05.2013 - 10.2014
Bachelor's In Geology - Geology
University of Ghana
06.2008 - 04.2011