Victoria Saikova
Sydney,NSW
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Store Manager
Pandora
07.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Store Manager
Skechers
10.2021 - 06.2022
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Skechers
02.2021 - 10.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas every week to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Store Manager
Just Jeans
11.2019 - 02.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Sales Assistant
Just Jeans
10.2018 - 11.2019
- Supported loss prevention goals by monitoring shopper behavior.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Assisted customers with prompt and polite support in-person and via telephone.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented information to customers, peers and management.
- Contributed to team objectives in fast-paced environment.
Sales Assistant
Bardot
01.2018 - 10.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Worked independently with minimal supervision.
- Met or exceeded sales, customer service and loyalty program standards.
- Set and achieved company defined sales goals.
Sales Assistant
Lovisa
11.2016 - 01.2018
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Contributed to team objectives in fast-paced environment.
- Presented information to customers, peers and management.
- Attended monthly sales meetings and quarterly sales trainings.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Bachelor of Fashion Marketing And Enterprise - Marketing And Enterprise
Torrens University
Sydney, NSW12.2026
Diploma of Fashion Design And Merchandising - Fashion Design
Ultimo Tafe
Sydney, NSW12.2020
Certificate III of Fashion Design And Technology - Fashion Design
Ultimo Tafe
Sydney, NSW07.2019
Skills
- Sales Tracking, Analysis and Strategies
- Store and Product Merchandising
- Performance Assessment
- Multitasking and Organization
- Administrative Management
- Outstanding communication skills
- Team Building and Leadership
- Operational Efficiency
- Inventory Tracking and Management
- Maximizing profitability
- Marketing and Promotions
- Inventory Oversight
Languages
English
Native or Bilingual
Russian
Limited Working
Timeline
Store Manager
Pandora
07.2022 - Current
Store Manager
Skechers
10.2021 - 06.2022
Assistant Store Manager
Skechers
02.2021 - 10.2021
Assistant Store Manager
Just Jeans
11.2019 - 02.2021
Sales Assistant
Just Jeans
10.2018 - 11.2019
Sales Assistant
Bardot
01.2018 - 10.2018
Sales Assistant
Lovisa
11.2016 - 01.2018
Bachelor of Fashion Marketing And Enterprise - Marketing And Enterprise
Torrens University
Diploma of Fashion Design And Merchandising - Fashion Design
Ultimo Tafe
Certificate III of Fashion Design And Technology - Fashion Design
Ultimo Tafe
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