Victoria Scalercio
Forestville,NSW
Summary
Driven Pharmacy Technician with proven track record and success in fast-paced community pharmacy settings. Highly proficient in building strong relationships with patients and clients. Detail-oriented with a commitment to delivering and maintaining high-quality customer service and efficiency when filling prescriptions, maintaining drug inventory and updating pharmacy records.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Brookvale Medical Centre Pharmacy
01.2019 - Current
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Merchandised over-the-counter goods and rotated stock.
- Communicated instructions to patients or caregivers.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Established and maintained patient profiles, updating organizational database with current information.
- Greeted customers and responded to questions in friendly and knowledgeable way.
- Assisted pharmacy staff in preparing medications and filling orders.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Verified order information against computer database.
- Received incoming supplies and stocked in correct locations.
- Updated computer system with current customer, payment and inventory information.
- Provided administrative support including, filing, copying and faxing.
- Kept pharmacy counter and related areas clean, neat and organized.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Trained new pharmacy staff on computer system and drug management protocols.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Supported operations with filing, copying and faxing.
- Assisted pharmacy staff with preparing medications and filling orders.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Input patient information into computer system for prescription orders.
- Organized pharmacy area to maintain clean and orderly environment.
- Re-stocked shelves with prescribed medications and health care products.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Verified patient information to correctly dispense medications.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Generated labels for prescriptions and maintained accurate records.
- Greeted customers at counter and provided excellent customer service.
- Answered questions regarding medication instructions and usage.
Retail Assistant
Sarah and Sebastian
11.2022 - 01.2023
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased sales and customer satisfaction through personalized servicing.
- Answered incoming calls and emails to provide product information, features and benefits.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
Retail Sales Associate
Zara Inditex
11.2021 - 01.2022
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Supported efficient and timely replenishment of sales floor merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
Retail Assistant
TYPO
11.2017 - 12.2017
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Assisted customers by answering questions and fulfilling requests.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Education
Bachelor of Pharmacy -
The University of Sydney
2026
High School Diploma -
Loreto Kirribilli
09.2020
Skills
- Detail-Oriented
- Inventory Management
- Time Management
- Customer Service
- Decision Making
- Product Knowledge
- Building Customer Relationships and Loyalty
- Exceeding Customer Expectations
- Sales and Promotions
- Positive Customer Engagement
- Creative Thinking
- Customer Assistance
- Honest and Ethical
- Goal-Driven
- Reliable and Responsible
- Collaboration and Teamwork
- Medication Dispensing
- Pharmaceutical Calculations
- Patient Counselling
- Answering customer questions
- Product restocking
Certification
- S3/S4 Training - 2019
Additional Information
Completed Placement at Amcal Plus Day and Night Pharmacy Willoughby : 1/07/24- 12/07/24
Timeline
Retail Assistant
Sarah and Sebastian
11.2022 - 01.2023
Retail Sales Associate
Zara Inditex
11.2021 - 01.2022
Pharmacy Assistant
Brookvale Medical Centre Pharmacy
01.2019 - Current
Retail Assistant
TYPO
11.2017 - 12.2017
Bachelor of Pharmacy -
The University of Sydney
High School Diploma -
Loreto Kirribilli
- S3/S4 Training - 2019
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