Victoria Shackal
Adelaide,SA
Summary
Motivated professional with proven record of boosting customer loyalty through individualized service. A Resourceful individual in learning customer needs, and delivering customer service and administrative public interaction. I am Committed to strengthening customer experiences with positivity and professionalism when answering requests and managing mail services. Reliable, and focused with positive communication skills and relationship-building strengths. Dedicated to providing comprehensive service, calendar management, scheduling and database Administration. I am Friendly, bubbly and looking to implement my skill set in a company.
Overview
5
5
years of professional experience
Work History
Educator Assistant
Goodstart Early Learning
06.2023 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with adults and children to provide safe and educational experience.
- Monitored student progress and adjusted instruction to meet individual needs.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Assessed student performance and provided feedback to facilitate student success.
- Developed and implemented useful behaviour management strategies to instill discipline and compliance with conduct code.
Team Leader, Educator - Inclusion Support Officer
Emali Early Learning
03.2019 - 05.2023
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Developed and implemented engaging lesson plans to keep learner attention.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Retail Sale Assistant
Witchery Fashions
11.2021 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases
Education
Bachelors in Digital Marketing And Business - Digital Marketing And Business
University of South Australia
Adelaide, SA07.2026
Certificate II in Retail Cosmetics - Retail Cosmetics
Enable College
Adelaide, SA01.2019
Skills
- Effective Customer Communication
- Organizational Policies
- Constructive Feedback
- Strong Communication and Interpersonal Skills
- Communications Strategies
- Team Meetings
- Exceeding Customer Expectations
- Computer Proficiency and Microsoft Office
- Flexible Hours
- Returns and Exchanges
- Customer Service Best Practices
- Team Cooperation
- Managing Status Reports
- Mail Handling
- Business Correspondence
- Office Equipment Maintenance
Timeline
Educator Assistant
Goodstart Early Learning
06.2023 - Current
Retail Sale Assistant
Witchery Fashions
11.2021 - 04.2022
Team Leader, Educator - Inclusion Support Officer
Emali Early Learning
03.2019 - 05.2023
Bachelors in Digital Marketing And Business - Digital Marketing And Business
University of South Australia
Certificate II in Retail Cosmetics - Retail Cosmetics
Enable College
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