Victoria Shields
Adelaide,SA
Summary
Registered nurse transitioning to administrative support roles in healthcare, bringing experience in patient safety and quality management. Proven ability to communicate effectively and think critically while managing complex tasks under pressure. Experienced in collaborating with diverse stakeholders to enhance healthcare delivery.
Overview
28
28
years of professional experience
Work History
AS02 with higher duties - Head and Neck Cancer Administrative Support
Central Adelaide Local Health Network (CALHN)
01.2025 - Current
- Supported head and neck cancer coordinator with essential tasks and duties.
- Assist with MDT meetings, organising referrals, and scheduling appointments efficiently.
- Compiled educational resources and prepared comprehensive welcome packs for consumers.
- Audited patient treatment data for stakeholders, tracking next-generation sequencing for funding.
- Provided research support to clinicians for laryngectomy consumable scheme recommendations.
- Managed administrative duties and engaged in projects as required.
- Demonstrated flexibility by quickly adapting to a newly created undefined role.
ASO3 - Patient Safety Officer
07.2025 - 11.2025
- Recording and Processing of Confidentiality Breeches
- Consulting with external stakeholders such as the Crown Solicitors Office (CSO) and South Australian Police regarding coronial, public liability and personal claims, providing medical records, statements and arranging meetings between all relevant parties.
- Arranging the serving of Subpoenas/Summons
- Extracting SLS Data
- Recording and notifying the relevant bodies of Therapeutic Goods Australia (TGA) alerts
- Assisting in the allocation and monitoring of Coronial Recommendations
- Assisted in allocation and monitoring of coronial recommendations to uphold standards.
ASO2 - Administrative Assistant
CALHN Patient Safety and Quality Unit
11.2024 - 11.2025
- Directed incoming safety and quality unit calls, ensuring efficient communication.
- Monitored generic inbox, routing emails to appropriate personnel.
- Assisted with interviews, education sessions, and events, including MS Forms and calendar invites.
- Organised training sessions and workshops to enhance staff skills.
- Updated contact details for staff and medical head of unit regularly.
- Processed coronial notifications through Safety Learning System (SLS) accurately.
- Audited SLS coronial notifications for compliance and accuracy.
- Coordinated meetings for executive quality and governance committee, tracking invitations and minutes.
- Processed autopsy reports from coroner and routed to relevant medical programs.
- Prepared authority to release medical information for patient safety manager, obtaining approval from chief executive office.
- Consulted with South Australian police and internal staff regarding release of medical records and statements.
- Maintained filing systems for efficient access to documents.
- Assisted in organising executive quality and governance committee meetings, managing calendar invites and minutes.
- Formatted documents according to specified requirements.
- Coordinated monthly safety and quality bulletin distribution across departments.
- Allocated cab charges and maintained associated spreadsheets as required.
- Coordinated meetings between internal and external stakeholders as needed.
- Executed administrative tasks according to directives.
- Assumed ASO3 Patient Safety Officer role to cover leave on two occasions within 12 months
Long Term Leave
01.2021 - 01.2024
- Provided care for minor with disabilities, ensuring daily needs were met and support was given.
- Addressed personal health challenges, including blood clots in lung, with medical attention.
Registered Nurse
Royal Adelaide Hospital
01.2013 - 01.2021
- Provided nursing care to trauma, palliative, and surgical patients in high-pressure settings.
- Completed graduate program in ICU and renal wards.
- Casual pool night shifts.
- Permanent position on medical oncology ward, delivering specialised patient care.
ASO2-ASO4 - Long-term Administrative Government Contracts
01.2000 - 01.2007
- Regularly learned new operating systems to enhance technical proficiency.
- Processed tax documents and insurance claims efficiently.
- Provided customer support to resolve inquiries and issues promptly.
- Maintained accurate data entry and database records.
- Executed general administrative tasks as instructed.
- Adapted rapidly to learn new roles and responsibilities effectively.
Contract Reception/Administrative & Data Entry Positions
01.1998 - 01.2000
- Managed phone operations and appointment scheduling efficiently.
- Conducted purchasing and invoicing tasks with accuracy.
- Processed and updated data to maintain records.
- Performed general administrative duties for small business.
Education
Bachelor - Nursing
University of South Australia
01-2013
Skills
- Computer literacy and Microsoft Office proficiency
- Adaptability to new operating systems
- Experience with hospital information systems
- Critical thinking skills
- Communication skills
- Relationship building and maintenance
- Conflict resolution strategies
- Experience with vulnerable populations
- Cultural competency in consumer interactions
- Organizational skills
- Time management expertise
- Understanding of medical terminology
- Team leadership abilities
- Mentoring and training experience
- Knowledge of patient confidentiality principles
- Familiarity with open disclosure practices
- Awareness of patient safety governance
- Understanding of NSQHS standards
- Facilitation of meetings and committees
- Event planning for training workshops
- Administration of controlled documents
- Ability to perform under pressure
- Engagement with leadership and consumers
References
- Jo Hawkins, Administration Manager, 7117 2188, Jo.Hawkins@sa.gov.au
- Michelle Sorensen, Current: Manager Patient Safety, Quality and Risk at Statewide Clinical Support Services (SCSS) (Past: Acting Director Safety and Quality), 7117 2444, Michelle.Sorensen@sa.gov.au
Timeline
ASO3 - Patient Safety Officer
07.2025 - 11.2025
AS02 with higher duties - Head and Neck Cancer Administrative Support
Central Adelaide Local Health Network (CALHN)
01.2025 - Current
ASO2 - Administrative Assistant
CALHN Patient Safety and Quality Unit
11.2024 - 11.2025
Long Term Leave
01.2021 - 01.2024
Registered Nurse
01.2013 - 01.2021
ASO2-ASO4 - Long-term Administrative Government Contracts
01.2000 - 01.2007
Contract Reception/Administrative & Data Entry Positions
01.1998 - 01.2000
Bachelor - Nursing
University of South Australia