Victoria Shtiller
Sydney,NSW
Summary
Five years of customer service experience and over two in administrative assistance helped me to master outstanding problem solving, time-management and professional communication skills, paired with meticulous attention to details and discretion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Webhelp+Concentrix
2022.10 - 2023.06
- Accepted approximately 40 calls a day, led the conversation in a structured, here-to-help manner
- Troubleshooted software issues in mobile devices
- Actively collaborated with the rest of the team to find the best technical solution for the client
- Exercised excellent problem-solving skills in a fast-paced environment
- Responded to support requests from end-users by presenting a guideline-supported solutions and strategies that would help customers to resolve their issues
- Helped customers to manage their financial interactions with the company, while maintaining security of the personal information in accordance with strict risk management/compliance guidelines
Waitperson/Senior Waitperson
Simmer On The Bay
2021.10 - 2022.10
- Would seat and serve guests in a polite, attentive manner
- Took orders and communicated them effectively to the kitchen
- Increased sales by upselling menu and wine card items
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Occasionally prepared 3-4 ingredient cocktails to ensure smooth work during busy hours
- Later on - trained and managed a group of two other waiters and ensured that their work met venue standards
Part of an Executive Assistance Team
Riga Paint And Varnish Plant
2018.06 - 2020.02
- Organized and scheduled appointments for staff using Google Calendar
- Provided general support to visitors
- Wrote and distributed e-mails in a detail-oriented manner, about 10 per day
- Organized filing system in a comprehensible manner and maintained it
- Supported executive staff by drafting correspondence and preparing presentation materials for meetings, conferences, or other events.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Assistant Administrator
"Maija" Beauty Salon
2017.05 - 2018.02
- Answered calls and made appointments in a polite and professional manner
- Communicated with the clients and ensured they feel welcomed and have been attended
- Corrected and matched workers' schedules
- Handles all transactions and payments, worked with POS machine
- Handled incoming and outgoing package deliveries, working closely with vendors
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
BBA - Public Relations, Advertising, And Applied Communication
RISEBA University Of Applied Sciences
Meža Street 3, Riga, Latvia06.2026
Skills
- Excellent verbal and written communication
- Positive attitude with grounded optimism
- Time Management
- Creativity
- Problem-Solving
- Resilience
- Attention to detail
- Task prioritization
- Benevolence and personal integrity
- Teamwork
- Strong multitasking
- Adobe Creative Cloud
- Microsoft Suite
- CRM Data bases
- Digital Marketing techniques
- Figma
- Canva
- Google services
Certification
- Java programming certificate training centre ITLAT- Vocational
Educational Program ‘Java
Programming'- 2021-2022
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Latvian
Full Professional
Hebrew
Limited Working
Timeline
Technical Support Specialist
Webhelp+Concentrix
2022.10 - 2023.06
Waitperson/Senior Waitperson
Simmer On The Bay
2021.10 - 2022.10
Part of an Executive Assistance Team
Riga Paint And Varnish Plant
2018.06 - 2020.02
Assistant Administrator
"Maija" Beauty Salon
2017.05 - 2018.02
BBA - Public Relations, Advertising, And Applied Communication
RISEBA University Of Applied Sciences
- Java programming certificate training centre ITLAT- Vocational
Educational Program ‘Java
Programming'- 2021-2022
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