VICTORIA SOTIROPOULOS
Mount Waverley
Summary
With over 7 years of experience in customer-facing roles, my exceptional communication, problem-solving, and relationship-building skills have been honed. I possess a strong ability to understand client needs, provide tailored solutions, and ensure high levels of customer satisfaction. Currently seeking a new career opportunity to leverage my expertise in customer service, social media and attention to detail, to contribute to a dynamic organization that values growth and advancement. A proactive approach and commitment to excellence make me a valuable asset in any environment.
Overview
6
6
years of professional experience
Work History
Club Services and Heritage (Casual)
Melbourne Cricket Club
08.2024 - Current
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Boosted overall customer satisfaction by providing personalized recommendations and product information.
Social Media Marketing Manager (Part Time)
South Springvale FC Womens
01.2024 - Current
- Managing the social media platforms for increased engagement and audience growth.
- Created engaging multimedia content ideas including graphics and videos
- Maintained a consistent brand voice across all channels, fostering trust among followers
- Analyzed performance metrics to optimize content strategy and improve overall reach.
Member and Fan Services Officer
Collingwood Football Club
10.2022 - 09.2024
- Make inbound and outbound communication with club members via phone, email, online live chat and face-to-face
- Brainstorm ideas to help increase membership number and generate new streams of revenue
- Assist in setting up/running match day activations at the AFL, AFLW and SSN
- Support the implementation of marketing plans for the club's seven teams
- Maintaining database and seating inventory hygiene and quality to assist in developing strategies to improve data quality
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Supervisor
AU79 Cafe
08.2021 - 08.2022
- Roster wait staff on weekly schedule
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Shop Keeper
Botaniko Health and Healing
06.2019 - 06.2021
- Customer Service
- Managed daily operations, ensuring a clean, organized, and efficient store environment.
- Kept sales receipts and maintained accounting records.
- Implemented marketing strategies to attract new customers and increase overall revenue.
Waitress
Piccolino Restaurant
12.2018 - 02.2021
- Customer Service
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Bachelor of Health Sciences
Deakin University 10.2024
Diploma of Health Sciences
Deakin University 02-2023
Victorian Certificate of Education (VCE)
Mount Waverley Secondary College10-2021
Skills
- Communication Skills
- Data Quality
- Strategic Thinking
- Customer Service
- Time Management
- Ability to Multitask
- Attention to Detail
- Leadership
- Management of Stress
- Passionate
- Problem Solving
- Organizational Development
Languages
Greek
English
Accomplishments
Year 12 Sports Captain
Year 12 Debating Captain
Mount Waverley Secondary College Soccer Captain
South Springvale FC Soccer Captain
Timeline
Club Services and Heritage (Casual)
Melbourne Cricket Club
08.2024 - Current
Social Media Marketing Manager (Part Time)
South Springvale FC Womens
01.2024 - Current
Member and Fan Services Officer
Collingwood Football Club
10.2022 - 09.2024
Supervisor
AU79 Cafe
08.2021 - 08.2022
Shop Keeper
Botaniko Health and Healing
06.2019 - 06.2021
Waitress
Piccolino Restaurant
12.2018 - 02.2021
Bachelor of Health Sciences
Diploma of Health Sciences
Victorian Certificate of Education (VCE)
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