Summary
Overview
Work History
Education
Skills
Timeline
Generic

VICTORIA SUTHERLAND

Stanmore,NSW

Summary

I am an organized, multi-tasking Team member who builds positive rapport, inspires trust and guides clients and staff members toward achievement of goals set. I strive to achieve a dynamic and positive workplace culture to align with organizational mission and values. I have over 15 years of experience in the community welfare sector and bring with this a lot of knowledge. I also care a lot about my work and the people I work with and who I support and I enjoy advocating for those who need support in this area. I am committed to resolving problems and getting the job done.

Overview

14
14
years of professional experience

Work History

Team Leader - Participant and Team Liaison

Together 2
04.2023 - Current
  • Oversee the day to day running of 5 SIL houses for adults and out of home children, including setting up of new houses as needed
  • Ensuring all houses were compliant with the necessary standards
  • Liaised with families, DCJ caseworkers, allied health professionals and support coordinators to keep up to date with the clients needs and provide feedback on how the clients are progressing
  • On-boarded team members with inductions, orientations and necessary paperwork needed for the role
  • Worked with team to identify areas of improvement and devised solutions based on findings
  • Established open and professional relationships with team members to achieve quick resolutions for day to day issues
  • Monitored team performance and provided constructive feedback
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations

Team Leader

The Housing Connection
11.2011 - 08.2022
  • Led teams of 10 equivalent full time team members to deliver person centered support to 30 participants who received NDIS funding.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
  • Assisted in recruitment and implementing existing training models
  • Planned and managed the support of approximately 25 participants making sure that each person was supported to achieve the NDIS goals that they set out in their plan
  • Oversaw the budgets of each participant to make sure that their support was within their budget and assisted and supported them in the planning for their next NDIS planning meeting
  • Completed the fortnightly rostering for all the participants I oversaw making sure that these supports were at the times and days requested by the participant and had the appropriate staff assigned to each support shift
  • Followed policies and procedures to ensure privacy of information and ensure fair and consistent outcomes
  • Participated in a 24 hour on call roster for out of hours support of all the participants in the organisation
  • Coordinated team meetings, supervisions and yearly appraisals for the team members in my team
  • Liaising daily with participants, team members, and when needed participants family members, medical professionals and allied health professionals.
  • Worked closely with clinical psychologists to better understand the complexities of clients and develop strategies to support the clients in their lives.
  • Networked with other organisations and built good working relationships.

Medical Receptionist

Carlingford Medical Imaging
09.2009 - 10.2011
  • Coordinated patient scheduling, check-in, check-out and payments for billing using medical software
  • Managed a high volume of calls via a multi-line phone system and pleasantly greeted patients
  • Helped patients complete necessary medical forms and documentation
  • Adhered to strict guidelines to protect patient privacy
  • Liaised with other medical practitioners as necessary
  • Supported office staff and operational requirements with administrative tasks
  • Checked patient insurance, demographic and health history to keep information current
  • Maintained current and accurate medical records for patients
  • Organized paperwork such as charts and reports for office and patient needs.

Education

Graduate Certificate - Psychology

Charles Sturt University

Certificate IV: Disability -

Equalis
Sydney, NSW

Diploma - Early Childhood And Community Welfare

The Academy of Vocational Education

Skills

  • Very good verbal and written communication skills
  • Values the importance of working with vulnerable people from a range of backgrounds
  • Ability to think outside of the box and able to stay calm in stressful situations
  • Ability to think on my feet and multi task
  • Great organisational skills
  • Have a can do attitude
  • Very personable, enjoy working working collaboratively within a team and also working autonomously
  • Very adaptive
  • Committed to continuously learning
  • Enjoys forming new relationships

Timeline

Team Leader - Participant and Team Liaison

Together 2
04.2023 - Current

Team Leader

The Housing Connection
11.2011 - 08.2022

Medical Receptionist

Carlingford Medical Imaging
09.2009 - 10.2011

Graduate Certificate - Psychology

Charles Sturt University

Certificate IV: Disability -

Equalis

Diploma - Early Childhood And Community Welfare

The Academy of Vocational Education

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VICTORIA SUTHERLAND