VICTORIA VAN DER WEDDEN
Treeby,WA
Summary
Caring Disability Support Worker skilled at working with individuals living with all different issues. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience. Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments. Expert in disability support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Hotlic Disability Service
10.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
Support Worker
Amity
08.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Devised and implemented community-based programs to promote mental health awareness.
- Facilitated psychoeducational classes to help clients develop life skills.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Implemented community outreach programs to promote mental health awareness.
- Facilitated peer support groups to help clients connect with others.
- Developed and implemented individualized treatment plans for clients.
- Conducted home visits to assess clients' home environment and provide support.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Educated clients and families on mental health, wellness and recovery topics.
- Monitored clients' progress to adjust treatment plans accordingly.
- Documented client progress and activities in accordance with agency policies and procedures.
Support Worker
SDS Care Disability Service
06.2023 - 11.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
Scheduler Service Coordinator
Maxwell Robinson & Phelps
04.2023 - 07.2023
- My role with Maxwell Robinson & Phelps focuses on managing the scheduling and coordination of services to ensure seamless and efficient pest control services
- Key to the role is practising effective communication and organisational skills
- Some of my duties include scheduling and dispatching technicians to appointments, liaising with clients, providing exceptional customer service by addressing inquiries, confirming appointments, and ensuring client satisfaction throughout the pest control process.
- Managed efficient teams of up to employees
Customer Service Representative / Scheduler
MRP Pest Control
04.2023 - 07.2023
- My role with All Pest focused on providing exceptional customer service while efficiently coordinating pest control services
- Key to the role was maintaining a high degree of attention to detail and practicing good communication skills
- Some of my duties included acting as the first point of contact for clients, responding to inquiries, providing information on pest management solutions, scheduling appointments for pest inspections and treatments, optimising technician routes and ensuring timely service deliver, working closely with the pest control team to coordinate resources and equipment, ensuring that all client appointments are met promptly and effectively.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
Customer Service Officer
ALL PEST WA
11.2022 - 03.2023
- My role with David Gray focused on delivering exceptional customer experiences to clients and candidates
- Key to the role was fostering long-term partnerships to contribute to the company's reputation as a reliable and trusted partner in the area of workforce and contracting solutions
- Some of my duties included addressing inquiries, providing information on services, assisting with client concerns, building and maintaining positive relationships, liaising with both existing and potential clients to understand their unique requirements and offer tailored solutions to meet their workforce needs, coordinating candidate placements, ensuring seamless onboarding processes, and conducting follow-ups to guarantee client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Disability Support Worker
Helping Solution
01.2021 - 10.2022
- My role withHelping Solution focused on providing compassionate and person-centred care to individuals with disabilities
- Key to the role was maintaining effective communication and collaboration with healthcare professionals, clients' families, and other support staff to ensure holistic care and a safe, nurturing environment for all clients
- Some of my duties included assisting clients in various aspects of daily living to enhance their independence and quality of life, implementing personalised care plans, ensuring their physical, emotional, and social well-being, offering support with personal hygiene, meal preparation, medication administration, and engaging in recreational activities tailored to individual needs.
Disability Support Worker
Auscare Group
10.2018 - 01.2019
- My role with Auscare Group focused on providing support to people with disabilities and helping to maintain their independence, improving their sense of well-being, and helping them to be a part of the community
- Key to the role was discovering client's needs and concerns and demonstrating which platforms can best meet those needs
- Some of my duties included caring for people with various physical and psychological disabilities, performing personal care work and assisting the individuals with daily living activities while maintaining a safe environment at all times, influencing and developing their independence, building rapport with clients, their families and care staff, identifying risk and reporting any incidents that may occur, planning person-centred activities and the enhancement of independent living and social skills.
Food Service Attender
Southern Cross Care
11.2019 - 11.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Assist in Nursing
Aegis Aged Care Group
01.2019 - 10.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Documented care actions by completing records and logs in medical software system.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Disability Support Worker Traineeship
Rise Community Network
01.2018 - 07.2018
- My role with Rise Community Network focused on acquiring comprehensive and hands-on learning experience to provide essential care and support to people with disabilities
- Key to the role was exercising good judgement on day-to-day tasks and maintaining a flexible approach to work routines
- Some of my duties included learning about the diverse needs of individuals with disabilities, gaining practical skills in personal care assistance, mobility support, and behaviour management, understanding and implementing care plans, and promoting independence and inclusion for people with disabilities, and collaborating with experienced disability support professionals to build a strong foundation in person-centred care, empathy, and respect for individual rights and choices.
Education
Diploma in Emergency Health care -
Wilson Medic
Perth WA 06.2024
Diploma of Business -
Train Smart Australia
Perth, WA05.2024
Skills
- Time Management
- Team Collaboration
- Conflict Resolution
- Critical Thinking
- Professionalism
- Building Rapport
- Document Management
- CRM Software
- Timesheet Management
- Calendar Management
- Staff Coordination
- Call Schedule Distribution
- Telephone Etiquette
- Problem-Solving
- Schedule Management
- Teamwork and Collaboration
- Recordkeeping Proficiency
- Patient Registration
- Schedule Coordination
- Microsoft Office Suite
- Invoice Submission
- Patient Scheduling
- Raw Materials Ordering
- Documentation Proficiency
- Medical Terminology
- Daily living assistance
Certification
- Certificate IV in Aged Care, Australia Employment Services, 2020
- Certificate III in Events, South Metropolitan TAFE, 2019
- Certificate III in Aged Care and Disability, AMA Training Services, 2018
- Certificate II in Population Health, North Metropolitan TAFE, 2017
- Certificate III in Disability, Hospitality Training Australia, 2018
- Certificate II in Hospitality, Hospitality Training Australia, 2017
- Certificate I in Hospitality, Hospitality Training Australia, 2015
References
Available Upon Request
Timeline
Disability Support Worker
Hotlic Disability Service
10.2023 - Current
Support Worker
Amity
08.2023 - Current
Support Worker
SDS Care Disability Service
06.2023 - 11.2023
Scheduler Service Coordinator
Maxwell Robinson & Phelps
04.2023 - 07.2023
Customer Service Representative / Scheduler
MRP Pest Control
04.2023 - 07.2023
Customer Service Officer
ALL PEST WA
11.2022 - 03.2023
Disability Support Worker
Helping Solution
01.2021 - 10.2022
Food Service Attender
Southern Cross Care
11.2019 - 11.2020
Assist in Nursing
Aegis Aged Care Group
01.2019 - 10.2019
Disability Support Worker
Auscare Group
10.2018 - 01.2019
Disability Support Worker Traineeship
Rise Community Network
01.2018 - 07.2018
Diploma in Emergency Health care -
Wilson Medic
Diploma of Business -
Train Smart Australia
Similar Profiles
Amber MoloneyAmber Moloney
Caregiver at ABLE Disability Support ServiceCaregiver at ABLE Disability Support Service
DENISE MARTINDENISE MARTIN
HOUSING AND ACCOMODATION COORDINATOR at ST JUDE’S DISABILITY SERVICEHOUSING AND ACCOMODATION COORDINATOR at ST JUDE’S DISABILITY SERVICE
GOLDINE ACHUDIGOLDINE ACHUDI
Team Leader at Medheal Disability ServiceTeam Leader at Medheal Disability Service
Justin OngJustin Ong
Logistics Specialist at BHP NICKEL WESTLogistics Specialist at BHP NICKEL WEST
Bridget Phoenix ShawBridget Phoenix Shaw
Administration Officer at WACHS (Western Australian Country Health Services)Administration Officer at WACHS (Western Australian Country Health Services)