Victoria Vuong
Summary
Highly motivated professional with a proven track record of success in customer service. Demonstrated ability to deliver quality service, resulting in positive relationships with stakeholders. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively both independently and collaboratively within dynamic team environments. Known for quickly mastering new skills and delivering high-quality results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Australian Taxation Office
06.2022 - Current
- Provide advice, assistance, and support to customer enquiries on behalf of a Federal Government Agency
- Respond to inbound customer enquiries via telephony, email, and web chat channels
- Set personal benchmarks for call duration and resolution time to ensure adherence to KPIs
- Seek feedback from supervisors and utilise performance evaluations to identify areas for improvement in time management and meeting KPIs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Demonstrate exceptional customer service skills
- Navigate operational documents to find solutions to issues or problems
- Handle multiple computer screens and information platforms simultaneously
- Process registrations of Australian Business Numbers (ABNs) efficiently and accurately
- Handle refund requests and transactions in accordance with agency policies and procedures
- Escalate complex refund issues and transactions to the appropriate department or authority
- Maintain detailed records of refund requests and transactions for auditing purposes
- Adhere to confidentiality guidelines when handling sensitive customer information
Data Entry Officer
Victorian Electoral Commission
10.2022 - 12.2022
- Conducted meticulous data entry tasks for state election records
- Ensured accuracy and completeness of voter information
- Managed large volumes of data with precision and efficiency
- Collaborated with election officials to maintain data integrity
- Implemented quality control measures to minimize errors
- Contributed to the smooth operation of the electoral process through efficient data management
- Worked closely with Scrutineers to ensure transparency and fairness in the election process
Exam Invigilator
The University of Melbourne
06.2023 - Current
- Ensured exam room was set up with correct materials and equipment prior to start of exams.
- Supervised exam environments to ensure adherence to regulations and guidelines.
- Distributed examination materials and verified the identity of candidates.
- Monitored candidates during examinations to prevent cheating or misconduct.
- Addressed any technical issues or disruptions promptly and effectively.
- Collected examination papers and materials at the conclusion of the exams.
- Reported any irregularities or incidents to appropriate authorities as per protocol.
Telephone-Assisted Voting Operator
Victorian Electoral Commission
10.2022 - 12.2022
- Managed incoming calls for state election voting assistance
- Provided support and guidance to vision impaired callers
- Accurately recorded votes as per caller's instructions
- Ensured confidentiality and integrity of voting process
- Collaborated with team members to efficiently handle call volume
Education
Certificate III in Health Administration (HLT37315) -
Victoria University
01-2022
Bachelor of Science -
The University of Melbourne
Skills
- Data Entry
- Complaint resolution
- Product Knowledge
- Report Generation
- First Aid
- Attention to Detail
- Problem Solving and Critical Thinking
- Data analysis
- Training and Development
- Computer skills
- Verbal and written communication
- Time management
References
References available upon request.
Timeline
Exam Invigilator
The University of Melbourne
06.2023 - Current
Data Entry Officer
Victorian Electoral Commission
10.2022 - 12.2022
Telephone-Assisted Voting Operator
Victorian Electoral Commission
10.2022 - 12.2022
Customer Service Representative
Australian Taxation Office
06.2022 - Current
Certificate III in Health Administration (HLT37315) -
Victoria University
Bachelor of Science -
The University of Melbourne
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