Victoria Wheeler
Glenroy
Summary
I excel in providing emotional support and daily living assistance, enhancing clients' quality of life. My ability to build trust through empathy and understanding, coupled with a strong foundation in health and safety awareness, has led to significant positive behaviour changes in at-risk youth.
Overview
4
4
years of professional experience
Work History
THERAPUETIC SUPPORT WORKER
BIG BROWN HOUSE
11.2023 - Current
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- De-escalated destructive and impulsive youth behaviour by assisting in finding positive alternate outlets.
- Conducted one-on-one behaviour management counselling for clients by teaching coping techniques and giving guidance and support.
DISABILITY SUPPORT WORKER
EVA Support
03.2023 - 11.2023
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
DISABILITY SUPPORT WORKER
HEALTHSCOPE INDEPENDENT SERVICES
07.2022 - 03.2023
- Drove clients safely to social activities and appointments.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Kept accurate records for client files and handled related paperwork.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
BARISTA AND CAFE TEAM MEMBER
Cafe 24/7 APCO
06.2021 - 06.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Diploma of Community Services -
PARTNERS IN TRAINING
Wodonga, VIC01-2025
Year 10 Certificate -
Xavier High School
Albury, NSW12-2019
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Active listening
- Daily living assistance
- Confidentiality and privacy
- Relationship building
- Behavioural support
- Troubleshooting
Timeline
THERAPUETIC SUPPORT WORKER
BIG BROWN HOUSE
11.2023 - Current
DISABILITY SUPPORT WORKER
EVA Support
03.2023 - 11.2023
DISABILITY SUPPORT WORKER
HEALTHSCOPE INDEPENDENT SERVICES
07.2022 - 03.2023
BARISTA AND CAFE TEAM MEMBER
Cafe 24/7 APCO
06.2021 - 06.2022
Diploma of Community Services -
PARTNERS IN TRAINING
Year 10 Certificate -
Xavier High School
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