Victoria Williams
Chittaway Bay
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
A People person, who enjoys connecting with all different types of personalities, in a kind friendly manner.
A team player, who adapts well to new circumstances. A kind and caring 'can do' attitude.
Current NSW Drivers License.
Overview
18
18
years of professional experience
Work History
Medical Secretary
North Gosford Private Consulting Suites
2022.08 - Current
- Managed appointment scheduling for 13 specialists, including Oncologists, Vascular Surgeons, and General Surgeons.
- Organized Chemotherapy schedules, ensuring timely and accurate treatment plans.
- Booked patients for scans and biopsies coordinating with various departments for seamless patient care.
- Gathered and verified medical histories for new patients to provide comprehensive care.
- Followed up on histology and genetics results, ensuring all necessary information was available for consultations and treatments.
- Provided administrative support to a multidisciplinary team of specialists.
- Maintained accurate and confidential patient records
- Communicated effectively with patients, medical staff, and external healthcare providers to facilitate smooth operations.
- Proficient in Bluechip, Gentu, Odyssey, Outlook, Clinic to Cloud software.
Radiology Medical Receptionist
PRP Diagnostic Imaging
2015.02 - 2022.06
- Answered telephone calls to offer office information, answer questions and direct calls to staff, give medical preparation to patients.
- Greeted patients, in a timely manner and initiated triage processes for clients to streamline patient flow.
- Carried out front office duties utilizing data entry skills in framework of medical database. Pathology report typing.
- Scheduled patient appointments spanning Central Coast and Sydney sites and followed up with reminder phone calls.
- Worked in the Central Coast contact Centre and liaised with specialists, Doctors and patients helping with Medicare billing, patient care, and appointments. Managed 100 calls per day.
- Proficient in Comrad
Medical Receptionist
Gateway Medical Centre
2007.01 - 2008.02
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Answered phone calls and messages for 4 GP medical practice, scheduling appointments, and handling patient inquiries.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
High School Diploma -
Waldegrave School For Girls
United Kingdom12.1994
Skills
- Appointment Scheduling, Administrative Tasks.
- Problem Solving
- Great Verbal and Written Communication
- Time Management
- Detail-Oriented
- Critical Thinking
- Excellent Customer Service
- Data Entry
- Invoice Processing
- Calendar and Appointment Management
Hobbies
I am originally from the UK, and have been in Australia for 26 years. I am a people person, loves to interact with new people, and a great listener! I love to organize dinner parties and cook new cuisines. We enjoy trips to the beach, camping and travelling and gardening.
Timeline
Medical Secretary
North Gosford Private Consulting Suites
2022.08 - Current
Radiology Medical Receptionist
PRP Diagnostic Imaging
2015.02 - 2022.06
Medical Receptionist
Gateway Medical Centre
2007.01 - 2008.02
High School Diploma -
Waldegrave School For Girls
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